Music not working on Apple TV

Question

Level 1

14 points

Music not working on Apple TV

Over the last few hours I have been unable to listen to anything in Music through my Apple TV (which I bought brand new about 2 months ago). I can browse through my Library and even search for new music, albeit with a lag (almost like its freezing). I unplugged the Apple TV to do a hard reboot. I went through Settings to restart. I checked that my Ethernet cord was connected properly. I can play Music through my iPhone so it's not an issue with the subscription. Other Apps and streaming (like Netflix) work just fine. I'm at a complete lost...any suggestions?

Apple TV (4th generation), iOS 11

Posted on Oct 1, 2017 6:44 PM

Reply

Answer 1

raina_b22

Community Specialist

Oct 2, 2017 10:29 AM in response to PaulT-CAN

Hi

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the Apple TV is not playing Apple Music content. You are able to search through the library but it is slow. Since Apple Music is able to work on other devices and other streaming services are working, it seems isolated to this one app. I would recommend you read this article, there may be updates available that could help.

Update the software on your Apple TV

Cheers.

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Answer 2

chris_g1

Community Specialist

Oct 2, 2017 2:23 PM in response to PaulT-CAN

Hey PaulT-CAN,

Thanks for the update. Since the software is up to date and this is isolated to one app, another thing you may want to try is to restore the Apple TV to factory settings to see if the issue persists.

Restore your Apple TV to its factory settings

Take care.

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Answer 3

PaulT-CAN Author

Level 1

14 points

Oct 2, 2017 10:52 AM in response to raina_b22

Hi becky_s22 - appreciate the response. I did check that as well and the software is up-to-date.

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