You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6 very slow with IOS 11 update

After receiving IOS 11.01.1 on my MGCT2LL/A1522 (iPhone 6), my phone is super slow. Apps hang, then close (like the Starbucks app), my purchased music would just stop in the middle of a song, then I had to close the app and re-open.

In general, everything is very slow to respond, and I have rebooted twice.


Any suggestions

Posted on Oct 1, 2017 5:02 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2017 9:22 PM

Many apps unresponsive. Phone also running extremely warm and battery draining very quickly. Turning off background app refresh makes no difference whatsoever. Hard reset has no effect. I have 78GB free.

733 replies

Dec 10, 2017 2:08 AM in response to El Paso Steve

I have an iPhone 6 Plus with 64 GB. It’s brand new after replacement (due to acknowledged 6+ loose GPU chip).


I’m on 11.2 and have been in Public Beta Program since 11.0. So experiences are both from betas (which I of course know can have bugs) and ”stabile” public releases. I have had between 10-25 GB free space. I use iCloud Photos with Optimized on phone. I send feedback in beta program often. Right now the Feedback app crashes so I can’t. I have had the same setup, transferring content, settings, apps, etc via iCloud Restore (and before that iTunes restore) since many years back, I have no desire to and shouldn’t have to start from scratch. I have LTE with speeda up to 30-40 Mbps and my broadband at home is 100/100 Mbps.


The differences between iOS 10 and 11 are major.


I have tried all the known ”Speed up your phone” tips that all the websites suggests. And don’t even tell me the phone has to re-index... for two weeks? It has to re-index for a month? No.


CAMERA AND PHOTOS

I take a lot of photos and used to take a picture, edit it and send it off without delay. With iOS 11 I start the camera, 5 seconds before ut can take a picture. I take a few pictures and open the Photos app. The images are not there. It takes a minute for them to appear, after iCloud upload. Yes, first they upload hidden and then they appear. I press Edit and wait while it download the image. I wait some more. I press an edit function and wait some more. I turn the light setting back and forth and it reacts after a couple of seconds. And again. And again. When I am happy with the edits I click Done and the app tells me I can’t save the image due to a problem. I repeat the process. Sometimes it works on the third try. If I want to edit an older image sometimes it can’t download due to a problem and ”please try again later.”.


I have about 70 000 photos and 2 000 videos and also had that in iOS 10 where it was fast.


MESSAGES

When I write a message longer than 10 rows it becomes more and more slow to write and eventually it crashes. Many short messages is the ”solution”.


SAFARI

It can take up to a minute to load a site. Often it loads 10% of the content and then I scroll to white, white, white. I loads the site and jumps to the bottom of the page. It has to reload the site due to a ”problem” that appeared.


ROTATION

Don’t even get me started... It takes 3-5 seconds to rotate. Not always with normal sites, but always with video it cuts off half the image, then shows the background on half, then the video in 1/4 and then perhaps finally the whole video. Audio starts before with frozen image. In Youtube, on websites...


APPS

Slow to start, sometimes crash. Slow to use sometimes, sometimes not. I tried to figure out if it what it was. During updates (installation, not background updates) of apps (which it does when plugged into wall + Wifi) it’s almost heart breaking. Shouldn’t the system be smart enough to know I am playing a game and not suck all the processing power to install an updates app?


SCREEN RECORD

I have been successfull in about 1 in 10 recordings. I record to send to Feedback bug reports, but since I most often can’t record the bugs... It just stops recording and saves no file. I stop the recording and no file is saved. It just doesn’t work.


SCREEN SHOT

Sometimes it produces a thumbnail I can click and edit, sometimes not. Sometimes the edits and markers I make on the screenshot are saved, sometimes not.


PHONE AND TEXTS

Most often the call starts on the Apple Watch before it rings on the phone. Most often my computer gets a new iMessage before the phone. And why on earth can’t my bluetooth headset and Apple Watch not say the name on the caller? It’s in my Contacts. When David calles it just shows his number on the watch and reads his number on my headset...


SIRI

Oh, Siri.... Hey Siri! Hello Siri? Hi there Siri? Hola Siri!!! She does not react. So I press the button. And wait. Takes 2-3 seconds for her to start listening. Then another 5 seconds for her to react. On my Apple TV I just press the button and talk directly and she gets it directly. ”Turn on the sofa light” and she does it. But on the phone it takes 10 seconds....


By the way? Why can’t siri understand the word ”and”? ”Turn on sofa lights”. Done. ”Turn off kitchen lights”. Done. ”Turn off sofa lights AND turn on kitchen lights”. She has suddenly no clue what I am talking about...


CONCLUSION

I don’t think there us a conspiracy at Apple to make people buy the latest phones. With hundreds of millions of iPhones out there being used it would just be a dumb, costly move that would make no sence for customer satisfaction and reputation. If they wanted you to buy newer phones they wouldn’t spend millions of dollars on software development for older phones. I just think they focus to much on the new stuff that they forget the old. And since no Apple staff, no Vice Presidents and no tech journalists use older phones they don’t get the daily frustration that we do. And even though I belive that Cue and others use the latest betas I don’t think they do so on an old iPhone 6 Plus.


This being said and with the understanding that it takes a lot of engineer, programming, expertice in making an iOS for so many generations and variations of iPhones I still think they need to up their game. Get a grip and focus more on the millions of users of older models. And my phone model isn’t even three years old.


Nobody would accept these problems on a three year old car. And if Apple was a car company whos cars would stop, crash, go half the speed, take 10 seconds to turn left, take three attempts to open the trunk, sometimes suddenly in the middle of the night turn off the headlights and run choppy like there was water in the tanks... They would be bankrupt before you could say ”Hey Siri”.

Dec 10, 2017 6:17 AM in response to Mediakip

I have an iPhone 6 Plus and let’s face it, I personally dont need the latest greatest, nor can I justify buying a phone dwarfing the price of a new decent laptop/desktop computer.


There is NO reason to cripple phones purposely to incentivize/forcing the purchase of a new Apple iPhone.


I am so disappointed by Apple. For me it’s only a phone, why would you slow it down purposely that even the phone function becomes annoyingly slow to use?


I understand it is all about cash for Apple but you should be accepting of people that don’t want to have a new phone every two years. This is not a financial issue for me at all. Let me decide when I want to buy a new phone, stop dictating when you think it’s time for me to buy a new phone, by making it purposely painful to work with after an update.


This is absolute BS, really.

Dec 10, 2017 8:26 AM in response to Mediakip

Totally agree! And great analogy about 3 year old car suddenly become slow because the mechanic says an update is *strongly recommended*, and you do the update... but you cannot downgrade it back if you don't like it. Like you, I am actually a power user, and the phone is a mission critical corporate tool. I don't use nor need the frills that iOS 11 that it mainly brings to the table. I'd expect Apple to test *usability*, which was once its hallmark before releasing it to the market. So it looks like with Jobs gone, this has all been forgotten.


A 3 year old phone should not be expected to slow down to 5 secs to bring the cam up (my biggest annoyance), and add an extra second or more to every other basic critical functionality of the PHONE. The Phone app is now slow, and sometimes the response is slow enough that I cannot swipe the phone to answer the call without 2 or more tries. That is certainly a ridiculous oversight of prioritization and quality control.


Give us the ability to revert back to an unsuccessful version launch, or just do what you are supposed to be good at - prioritization and quality control. Just because come September every you must release a new iOS doesn't mean you spew 101 frills out at the expense of even basic usability.

Dec 11, 2017 5:37 AM in response to cartercountyradio

We have been promised a "fix" via 11.1 since October 1st. We are now December 10 and no solution in sight. My iPhone 6 went from being a useful device, to essentially a brick. Each and every action is slow: selecting a calendar event, entering a calendar event, reading an email, reading a message ...


And those are the productivity apps I use all the time. Don't get me started with other (non-Apple) apps. Forget about tweeting: just typing a tweet is slow. Good thing is that I no longer waste time with my Solitaire app. It is just unusable.


That is a general trend with Apple over the last few years for iOS: bring up a new version with a few useless cosmetic changes and a major loss of performance (and sometimes of functionality). Clearly this version (11.0) was not at all tested on current devices (iPhone6) by any real user.


BTW the same applies to MacOS and the MacBook Pro laptops ... it's all a constant downhill in terms of design and quality. I used to be a strong Apple users, and so is my family: between all four of us, we have four MacBooks, four iPads, four iPhones, and also a couple of MacBook Airs ... But enough is enough.

Dec 11, 2017 7:56 AM in response to agodfrin

Actually just realized I am on 11.2 too ... so no luck there.


The folks at Apple really need to get their act together. But past experience don't make me optimistic. The only way to get back to a functioning iPhone is ... to buy a new one.


The big issue here is that you can hardly sell your old iPhone since it is now working so poorly.

Dec 11, 2017 2:23 PM in response to El Paso Steve

All - I've had my iPhone 6 for over 3 years now and I've taken very good care of it (it looks brand new) and I have faithfully made all of the suggested iOS updates to my phone. But ever since I updated to iOS 11, my iPhone has been super slow and no longer enjoyable to use. I've read all of the postings here and I have tried all of the suggestions for speeding up my phone, but nothing has helped. So I'm almost ready to throw in the towel and buy an iPhone 8. I think the moral of the story is to be wary of any operating system updates on iPhones, iMacs, and iPads.


So in general, is it better to NOT update an older iPhone to a new operating system? (By "old" I mean any iPhone that is 2 1/2 years or older.)


I used to be a big believer in Apple products, but my recent iPhone experiences has shaken my faith. 😟 I'm holding out hope that someone at Apple (or an Apple user) will be able to restore my faith and show me how to speed up my phone. I don't expect it to be as fast a new iPhone, but somewhat faster would be nice.

Dec 11, 2017 3:44 PM in response to El Paso Steve

Holy **** this is a real SCANDAL !

https://9to5mac.com/2017/12/10/iphone-6s-slow-down-battery-fix/


Shall I put the definition of scandal here : [an action or event regarded as morally or legally wrong and causing general public outrage.]


So basically, Apple has miscalculated the size and global power envelope of the battery in the iPhone 6 and 6s and that caused sudden power off of iPhones last 2 winters like no other phone has seen before. So since 10.2.1 they added battery evaluation within the OS to UNDERCLOCK the processor to make the sudden shutdown disappear. It’s like if you basically buy an i7 cpu and one year after it transforms in an one core i3 cpu :-O

"Hello again Cinderella" should say their adds.


The Apple Store changed my battery 11 months ago and I see this problem since iOS11 (I’ve jumped over 10.2.1). So that makes an iPhone 6 better/faster(for everyday use) than an iPhone 4 for only 9 or 10 months.


Now (after a battery is 11months old) my iPhone 4 starts Message,Phone,Calendar,etc... way faster than my iPhone 6.


Come on Sir Johnny Ive, were those 2 mm of thinness really worth that JOKE !


And why did the end user agreement of iOS 10.2.1 / 11 didn not talked about this change of hardware management which kill the phone usability. I think there’s pretty large place for a class action here.


This would have been okay if imperceptible but it’s clearly not the case.

+ iOS already has a "Low power mode" from its battery menu, and this new power management takes the decision ability away from the user.


Now It also make sense that resetting system settings makes the phone faster again : without statistics and recording of the battery, the underclock is not happening ...until a few charges, when iOS will remind the device thats it’s no royal eagle anymore but a small sparrow just good to be dumped. This story will end up with infuriated users who will the earth while seeking revenge against a company too big to be fight back.


<Edited by Host>

Dec 11, 2017 4:17 PM in response to visberry

Thank you sir, i’ll take a subscription to battery change every 9 month and miss my phone for 10 days in the meantime because that’s the best service Apple gives me.

I’ll stop whining because you are right, there’s nothing abnormal about this, it’s common sense to change a phone battery that often. All iPhones, phones, and other mobile devices from every brand are like that.


Excuse me I wanted to share information but in reality i’m Just a foul.

PS: all my excuses to Sir Ive, i’ll Erase my post if that’s possible.

Dec 11, 2017 11:49 PM in response to visberry

Hello,


i am on ios 11.2 and my iphone 6 has occasional lags phone becomes so slow...i have spent a lot of money on this and my experiance is terrible..its so slow sometimes i will sell this phone and wont recommand apple products to anyone in future.. i also reinstall everything m a software engineer too by profession i just hope some 11.3 updates will solve this issue or i m selling this disaster phone

iPhone 6 very slow with IOS 11 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.