Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 8 Plus - Screen Glitch Upon Powering on Device

Hey All,


I recently bought the new Sprint iPhone 8 Plus and noticed a glitch that flashes briefly during the initial start up screen (Black screen w/ white apple logo). The glitch is rectangular shaped and is about 1/8"- 1/4" in height and the width of the screen if held vertically. It's really faint but visible enough to grab my attention the first time I powered on the phone. I went ahead and returned that phone back to the Apple store as a defect and got a replacement. Brought the replacement back home only to find out that it has the same exact issue! Chatted with apple support and they informed me that they are not aware of this being a known issue. So do you guys think it's a legitimate issue, coincidence, or am I being too paranoid because I spent a boat load of money for the phone?


Bright side is that the issue doesn't appear to have any impact on the display when operating areas such as home screen, apps, camera, etc. I mean how often are you going to be manually turning off/on your phone anyways, right? But at the same time, hoping the glitch is not a precursor to display issues that may occur down the road.


Please let me know if you all are seeing the same issue, as I want to get some feedback before returning the phone back to store.


Details are as follows


Device: iPhone 8 Plus 64GB Space Gray

Condition: Brand New

Carrier: Sprint

iOS: 11.0.1

Store: Apple Store


Frequency: 90% 9/10 tries


Steps to reproduce:

1. Power off device and power back on while holding phone vertically

2. Observe start up screen (Black screen w/ white apple logo)


Result:

A faint glitch will flash on screen


Notes:

Tested on both stock and latest iOS firmware with the same results.

iPhone 8 Plus, iOS 11.0.1

Posted on Oct 2, 2017 1:59 AM

Reply
6 replies

Dec 1, 2017 9:56 AM in response to JabaGoogie

I’m having the same problem was also told it isn’t a known issue anyway Apple swapped my iPhone 8 Plus for another one and it’s still doing the same thing I can’t take pictures of my son at night because the flash isn’t working properly outside in the dark .. it works fine in dark in the house

when my phone is normal temperature I’m guessing but outside it isn’t working at all it just blinks flash hardly even shows .. anyway I’ve videod it on my partners iPhone to show them it’s what it does so nobody can thob me off I only got this phone for the camera .. but what’s the point in having a camera that only works good in daylight ! User uploaded file How amazing does my son look in this photo ???

iPhone 8 Plus - Screen Glitch Upon Powering on Device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.