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Black screen on Mac

Hello,


My Mac (see hardware specification Below ) is running under Sierra 10.12.6.


Since a few days I can work only max an hour before the screen gets black and let me no other option than reboot. Even the mouse is not visible.

My first impression is a problem with the cooling (fans) as the computer seems to be working longer after a long shutdown period. But I cannot be sure.

I use a pgm controlling the fans and make them run at more than 2000 rpm but it does not change anything. Sometimes I get the black screen after only a few minutes.

I used the MacOS utilities to completely reinstall a new Sierra OS. It did not solve the problem.


I tried to start in Diagnostic mode ( Startup holding the 'D' key with an ethernet cable connection) but I get a message " apple.com/support -3403D" and cannot complete a diagnostic.


Can somebody help me on this issue ?


Thank you

Eric



Hardware Overview:


Model Name: iMac

Model Identifier: iMac11,3

Processor Name: Intel Core i3

Processor Speed: 3,2 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 4 MB

Memory: 12 GB

Processor Interconnect Speed: 5,86 GT/s

Boot ROM Version: IM112.0057.B09

SMC Version (system): 1.59f2

Serial Number (system): W8******DB6

Hardware UUID: ****

<Personal Information Edited by Host>

iMac, iOS 10

Posted on Oct 2, 2017 6:26 AM

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Posted on Oct 2, 2017 7:24 AM

This sounds like a overheating issue which is a hardware problem. The best thing to do it to take the computer to be checked out and repaired at your local Apple Store or Apple Authorized Service Provider. If the computer is older than a 2011, please take it to an AASP as an Apple Store will not have parts available. You can locate an AASP by clicking Apple - Find Locations - Country Selector

3 replies
Question marked as Best reply

Oct 2, 2017 7:24 AM in response to dupetom

This sounds like a overheating issue which is a hardware problem. The best thing to do it to take the computer to be checked out and repaired at your local Apple Store or Apple Authorized Service Provider. If the computer is older than a 2011, please take it to an AASP as an Apple Store will not have parts available. You can locate an AASP by clicking Apple - Find Locations - Country Selector

Black screen on Mac

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