apple watch activates verizon service but says no sim

It took them several hours for them to fully understand that the pairing process in the Apple Watch mobile application did not work. It would just produce a white screen. I inevitably got to the highest level of AT&T technical support with whom I was on the phone for over two hours. He really went above and beyond trying to get this thing to work. He noticed that all those times that I kept retrying to activate the cellular plan through the Apple Watch application that it generated a phone number each time. At some point I had over ten phone numbers assigned to my account. After he deleted all those numbers effectively wiping the slate clean we tried a manual process. We went through the process of passing my IMEI and my EID over the phone which was enough to get a number assigned however when it came down to actual activation the ICCID kept returning 'No Sim' both on his side (through the network) and on my actual device. I am assuming he was able to reach the device through the network using my IMEI. After two hours on the phone he decided that there is nothing else he can do. He ordered me a new Apple Watch from their AT&T distributor. He tricked me into believing that he already had them in stock but when I got my delivery notification it said it won't ship until the first week of November. He originally told me I would get it in a few days. There is a phone number associated with the new Apple Watch already however I am not fully convinced that it will work because I had a phone number associated with my current Apple Watch but it could not be activated due to the eSIM issue.

Firmware: 1.00.03

Model: A1860

I was able to resolve this issue by turning off the WIFI on my iPhone. I was able to easily get NumberSync to work after that. Not sure if they are related but that is what I did. Cellular service seems to work.

I am having this issue as well. Apple told me I had to return my Apple Watch 3. I waited a month to receive a broken watch and now I have to wait another month to get the replacement. The only difference is that I use AT&T.

Same thing happened to me on Verizon. I received my second Apple Watch and same issue. There is no way I got 2 bad watches. I’m pretty sure nothing was wrong with the first and now there is a ticket pending with Verizon so who knows how long this will take. Spent 4 hours on the phone so far between two watches.

Hi

Given the steps that you have already tried, I suggest that you contact Verizon for assistance.

What did AT&T say when you talked to them?

So do you believe this is an Apple problem or a service provider problem?

I’m guessing it’s the service provider at this point. The chances of getting 2 watches that are actually bad are slim to none in my opinion.