I sold an iwatch and the new user is saying it is locked and is asking for my account info to unlock. I unpaired the watch before i mailed and when i go to my icloud account the iwatch does not appear for me to delete. Any other advice on how to remove the iwatch from my account when its not showing up?
Hi
If you have already followed the steps here to remove Activation Lock (which your questions appears to indicate is the case):
About Activation Lock on your Apple Watch - Apple Support
Then it may help if the buyer follows these steps:
On their iPhone: close the Watch app (double-press on the Home button, then swipe up on the Watch app preview).
Restart both their iPhone and Apple Watch (not "iwatch"), turning both off together, then restarting their iPhone first:
Re-try pairing and setting up the Apple Watch:
If the Apple Watch then remains locked by Activation Lock, then:
Either accompany the buyer and the Apple Watch to a Genius Bar appointment, taking along your original proof of purchase for the watch.
Or arrange for the Apple Watch to be returned to you, re-pair it with your iPhone and then unpair it via the Watch app to erase it and remove Activation Lock before returning it to the buyer.
Or contact Apple Support and explain that you have been unable to remove Activation Lock from an Apple Watch that you have sold:
Note that you should not disclose your Apple ID and password to the buyer, even if you change your password again afterwards:
Security and your Apple ID - Apple Support
More information:
Hi
If you have already followed the steps here to remove Activation Lock (which your questions appears to indicate is the case):
About Activation Lock on your Apple Watch - Apple Support
Then it may help if the buyer follows these steps:
On their iPhone: close the Watch app (double-press on the Home button, then swipe up on the Watch app preview).
Restart both their iPhone and Apple Watch (not "iwatch"), turning both off together, then restarting their iPhone first:
Re-try pairing and setting up the Apple Watch:
If the Apple Watch then remains locked by Activation Lock, then:
Either accompany the buyer and the Apple Watch to a Genius Bar appointment, taking along your original proof of purchase for the watch.
Or arrange for the Apple Watch to be returned to you, re-pair it with your iPhone and then unpair it via the Watch app to erase it and remove Activation Lock before returning it to the buyer.
Or contact Apple Support and explain that you have been unable to remove Activation Lock from an Apple Watch that you have sold:
Note that you should not disclose your Apple ID and password to the buyer, even if you change your password again afterwards:
Security and your Apple ID - Apple Support
More information:
iwatch locked
