iTunes 12.7 for Windows won't play movies

Just an update on my solution. You have to completely disconnect the HDMI connection for it to work. If i just make my DVI-D the main monitor and try it (displays still extended or duplicated) it still runs into the issue because the HDMI is being used in some way but if I just show my desktop on the DVI-D connection then it works fine.

Like everyone I have also been having this issue. It was working on my laptop fine but streaming or watching downloaded movies on my desktop was just refusing to work (Press play and player pops up black freezing itunes or it doesn't even bring up the player and leaves a box outline in the corner frozen). That said, I seem to have found the source of my problem.

I remembered when I used to get those HDCP errors on iTunes and how it can be caused by HDMI not being HDCP compatible. I know the problem wasn't the same but figured I might as well try playing on my second monitor using a DVI connection and it worked!

I am fairly certain my HDMI is not HDCP compatible so that may be the issue still without the warnings despite TV shows working on my main monitor and despite the movies working on my main monitor just a week ago or so.

Hope this helps!

For profile specific problems it may help, either temporarily or permanently, to run iTunes as administrator by right-clicking on its shortcut. Alternatively you may need to blow away some of the Apple settings folders in %appdata%, though not the MobileSync\Backup folder.

tt2

An update to this issue. I installed the latest iTunes version 12.7.1.14 and it seemed to fix this issue. I can now watch movies, this is the first time it's worked in months.

I updated the driver with GeForce experience, and it works like a charm.

Thanks!

I have the same problem. If you create a new user profile (A new user basically),log in with that new user and try it. I have two accounts on my computer, on Windows 10, and using the other profile works great. I'm trying to figure out what is wrong with my current user profile that locks up iTunes every time I try to watch a movie.

May have solved it. If your AMD Radeon drivers have enabled an eyeFinity group for the 5k monitor iMac, try deleting that group and NOT letting it create a new one. That seems to have solved playback issues of library movies, trying rented next.

I am currently having this problem too.

- HD purchased/code redemption movies give black screen and no progress.

- Extras for some of these movies play fine (SD content?)

- SD movies that were not purchased seem to playback fine.

- My monitor and GPU are HDCP compatible (playback was fine before 12.7).

Same issue, ever since the updated stuff. Trying to stream a film or tv series just ain't happening. Not even tv stuff. You can bring up the iTunes extras, but once clicking any video to watch on the special features nothing happens. Just a black window as well.

12.7.0.166 too, and I'm only trying via my Macbook. Movies that I've downloaded will play fine -- NOTHING (movies, tv) will stream from the cloud. Black rectangle of nothingness. Evvvverything is updated, but I haven't uninstalled/reinstalled iTunes, which ... why should I even have to do that?

Same issue here. Started in last week (8 Dec 17), once upgraded iTunes to latest version 12.7.2.58.

Waiting for update / fix 😕

Same here. I'm currently disgusted with Apple. First the phones on and update and now Itunes. Can't play anything!