Can't add a printer in High Sierra

Since installing High Sierra I cannot add printer anymore. After I have selected printer and driver and click on the "Add" button the window closes and nothing happens. No printer is added to the list.

iMac, macOS High Sierra (10.13)

Posted on Oct 4, 2017 5:49 AM

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Posted on Jan 29, 2018 2:28 AM

I had same problem but managed to fix it using the IP option. Printer was not working since latest High Sierra update, so I deleted it in "Printer & Scanners" and tried to add it back in. No printers at all showed up in the "Add" window so there was nothing I could select — just a blank window pane. The appropriate printer driver was in my mac's library folder, so there was no reason why it shouldn't show up. Eventually problem solved by switching from the "Default" tab to the "IP" tab in the "Add" window and typing my printer's IP address. (This was fairy easy to find on my HP printer's display.) The IP number was recognised immediately (as confirmed by my printer's model number appearing underneath) and printing worked straight away after that. You can then rename your printer if you want to call it something other than a string of IP numbers.

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Question marked as Top-ranking reply

Jan 29, 2018 2:28 AM in response to Chrilu

I had same problem but managed to fix it using the IP option. Printer was not working since latest High Sierra update, so I deleted it in "Printer & Scanners" and tried to add it back in. No printers at all showed up in the "Add" window so there was nothing I could select — just a blank window pane. The appropriate printer driver was in my mac's library folder, so there was no reason why it shouldn't show up. Eventually problem solved by switching from the "Default" tab to the "IP" tab in the "Add" window and typing my printer's IP address. (This was fairy easy to find on my HP printer's display.) The IP number was recognised immediately (as confirmed by my printer's model number appearing underneath) and printing worked straight away after that. You can then rename your printer if you want to call it something other than a string of IP numbers.

Nov 10, 2017 6:01 AM in response to Chrilu

Seeing this issue also. We use Macs in a Windows AD environment, where printers are shared out by one of our domain controllers. We can connect and see the printers, but adding them through the wizard results in nothing being added to the list. Nothing added within CUPS either. We observed this behaviour only in High Sierra so far.


Tried the following, to no avail:

  • reset printing system
  • tried different drivers (between HP or generic)
  • Local admin account and a domain account
  • unbinded from domain and rebinded
  • Replicated issue on a fresh install

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Can't add a printer in High Sierra

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