iVault

hi, I have the same situation but I have got the files back.

But most of all, you need to have the backup of your phone, the tools iExplorer ( https://macroplant.com/iexplorer ) can browse your iTunes backups, just download and open it, the iVault data directory is '/App/com.flowever.iValut/Library/user.files', you can export all of your photo and videos to your computer.

I hope it can help you.

No one from Apple will address the situation here. This is a user to user support forum, and Apple does not participate here.

It sounds to me as if this application was not updated for 64-bit support. You need to contact the app developer for assistance. They were warned months ago to update their apps to work with iOS 11, and a list of apps on your device that were not supported appeared before you updated the device. Only the app developer can assist you by updating the device, or providing you with some method to extract your data. If the app was removed from the app store, then you will need to try a Google search for the app developer.

Sounds like it was an older 32 bit app that the developer abandoned and never updated to 64 bit. You will need to find the developer if you can and get help from them.

No they do not. Only what was published with the app. Unfortunately, many of these app developers do not provide ample support for their products, and many users find themselves in the same predicament as you are in. With the update of iOS 11, support for 32-bit apps was removed. App developers were warned to update their products, and it seems that many did not heed that warning. I do find it strange that most of the complaints I have seen here from users are for apps that store passwords. It makes one wonder.

I have exactly the same problem.
My iPad Memory shows me that the App still contains 7GB of stored Data.
When i tap the app it says that its no longer available.

What gets me is that that the Data is right there on the Pad. There must be a way to extract it. Is there a way to "simulate" older iOS on a laptop and run the app there?

Hi! Thanks for the info. I have been trying all ways to access the photos I had only in iVault with no luck. I’ve read about a backup that could have been done on the iVault app itself. I didn’t know about this so never did it. I did pay for the app but wasn’t aware I need to do a separate backup. I have backups of my phone on iTunes, is this what you mean when you say you need a backup or did you do a backup of the actual app to get your files back? Without paying for the iExplorer I don’t think I can check if it see the files within the app, or even the iVault app itself and can’t find any relevant info on the help section.

Also the search name you give for iVault ... do you type this into iExplorer? Sorry for all the questions but any help would be very much appreciated. Thank you

Eu entrei em contato com a apple mas eles disseram que pouco poderiam ajudar! acho que seria mais facil para a apple contactar o desenvolvedor para dar uma solução. Já procurei contato de suporte do keep private photo - secret vault

YES I’m have the same situation , could someone please from apple adress this problem ?

Thanks

Update to the latest version. It will help for sure

Thank you Seanliu_net! The info you provided worked for me. I recommend all those who are a little tech savy to use this method for issues with this app.

It worked! THANK YOU!!

It worked! Cheers @Seanliu_net

Thanks a lot mate. It was the simplest way to recover the files. Worker just fine. 😄