i have an iPhone 7+ running iOS 11 and a 2015 MacBook Pro running High Sierra. I imported some videos (HEVC format) from my iPhone to my mac and it says that "Photos cannot play this video because it uses an unsupported format. " any ideas?
MacBook Pro (Retina, 13-inch,Early 2015), macOS High Sierra (10.13)
I'm seeing the same on my MacBook Pro mid 2015. Did you take the photos in HEVC format on the iPhone?
Phots for Mac can only HEVC videos up to the 4k pixel size, not 5k, at least, if your Mac is a mid 2015 model or older. Is your MacBook Pro from mid 2015? Then only the smaller HEVC videos will play in Photos, while QuickTime Player can play them.
Mac models from mid 2015 or earlier work with HEVC video that was captured at no greater than 1080p/240 fps.
This page explains how to share HEIF photos and HEVC videos in a more compatible format:
I'm seeing the same on my MacBook Pro mid 2015. Did you take the photos in HEVC format on the iPhone?
Phots for Mac can only HEVC videos up to the 4k pixel size, not 5k, at least, if your Mac is a mid 2015 model or older. Is your MacBook Pro from mid 2015? Then only the smaller HEVC videos will play in Photos, while QuickTime Player can play them.
Mac models from mid 2015 or earlier work with HEVC video that was captured at no greater than 1080p/240 fps.
This page explains how to share HEIF photos and HEVC videos in a more compatible format:
I'm using the lightning cable to import all of the media. Well it runs on Quicktime player, but shouldn't it be running natively in the Photos app too? And no, it still doesn't play correctly, it still says that "Photos cannot play this video because it uses an unsupported format."
Same issue here..has only happened since I upgraded to ios 11 and/or the new desk top OS.
Help anyone. Oh, Slow Mo videos still play, just not regular videos. And the format is the same as the ones before that do work.
How are you importing them? If you select one in Photos and export the unmodified original and double click on it does it play correctly?
LN
Photos app can't play video
