Constant kernel panics after macOS High Sierra upgrade

I have a MacBook Pro (Retina, 13-inch, Late 2013, 250 GB SSD, 16 GB RAM). I have experienced constant kernel panics after macOS High Sierra upgrade, from Sierra. (Under Sierra 10.12.5 the Mac was as stable as one would expect.)


In High Sierra the OS would boot and almost immediately go into kernel panic. I reinstalled the OS from OS X Recovery (having run Disk First Aid, which revealed no problem) and it worked OK for a couple of days.


I restarted (having noticed an odd behaviour in Contacts) and the problem recurred. Again I had a kernel panics 60-120 seconds after restart, or immediately the Finder started to load.


I again reinstalled the OS from OS X Recovery but the panics continued. I ran Disk First Aid again, which revealed no problem. The kernel panics occurred when booted in Safe Mode too. However, if I logged into a 'plain vanilla' user account the problems didn't occur. This would, I believe, indicate there isn't a problem with the hardware or RAM.


I suspected an rogue extension, and have been trying to uninstall apps that load code or extensions at startup, such as FullContact, Skitch, Yoink, CleanMyMac, and Things. To no avail.


I contacted Apple Support for advice on how to disable or remove other third party extensions but they said there was no method for doing this. They advised backing up, erasing the drive, reinstalling macOS, and restoring the backed up data but if the problem is extension-related it would likely recur.


The closest related post I have found is Kernel panic after latest osx Sierra update, but that only gets me so far. Any advice would be welcomed.

MacBook Pro (Retina, 13-inch, Late 2013), macOS High Sierra (10.13)

Posted on Oct 5, 2017 3:25 PM

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Question marked as Top-ranking reply

Posted on Apr 30, 2018 7:14 PM

RJHMUSIC,


We need to see the panics you are getting to be helpful. As this is a user-to-user technical support fourm, we need information.


Please post the most recent kernel panic report(s). If you have more than one, it would be useful to see a few, as whether they are consistant or change will give us useful information.

Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReportsUser uploaded file

<http://support.apple.com/kb/ht2546>

<http://support.apple.com/en-us/HT200553>

The panic report should have "panic" in the file name.


It would also be useful to see what, if any, 3rd party additions have been installed. This too can help diagnose your system.

Please post the EtreCheck output as a "Reply" to this thread

<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>

Use the EtreCheck -> Edit -> Copy Report (See the image below)

User uploaded file

.

And then Paste the report as a "Reply" to this thread.

If, AND ONLY IF, you get the error:

"The message contains invalid characters"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

.

EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.


It is possible you have a hardware issue, but we can only look at the information you give us, and then may recommendataions.

137 replies

Jul 18, 2018 5:35 AM in response to Nico Macdonald

i recently had this same kernal panic crash/reboot issue going on. after a few weeks of dealing with it, i saw someone suggested running software called etrecheck. its free, and gives you some further details about issues going on with your system. min happened to be mdworker using 175% of my CPU. learned that it had to do with spotlight indexing (something i have literally never used in 8 years of using mac) so i disabled it (spotlight). you will have to command+R during reboot and disable SIP in terminal, reboot, then disable spotlight, then command+R reboot again and reenable SIP. since doing that, i have not had another crash... yet... im starting to think that High Sierra is complete garbage.

https://www.macworld.co.uk/how-to/mac/how-turn-off-mac-os-x-system-integrity-pro tection-rootless-3638975/



http://recomhub.com/blog/how-to-turn-off-and-on-spotlight-in-mac-os-sierra/

Feb 7, 2018 12:16 PM in response to dovad

Kernel Extensions in backtrace:
com.apple.driver.AirPort.BrcmNIC(1220.28.1a3)[816C62A1-7F51-35B7-8F71-9936D56657 7C]@0xffffff7f8944b000->0xffffff7f89c00fff
dependency: com.apple.driver.corecapture(1.0.4)[F0C23182-01CA-3C3D-BA00-A39C4BED75AE]@0xfff fff7f89313000
dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b8)[EE7B82F9-F4B1-39F5-9CE8-02661C0 18C68]@0xffffff7f89345000
dependency: com.apple.iokit.IO80211Family(1200.12.2)[DBDAB567-E27E-3387-8FA8-AA5ACC6DA48E]@ 0xffffff7f8934c000
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E6C654E-4A8F-3C6B-BBFE-BA8A68C9C146]@0xffffff 7f88694000
dependency: com.apple.iokit.IONetworkingFamily(3.4)[17D64D9A-AE76-391D-8C42-6DBC6686333B]@0 xffffff7f88a08000

This panic is happening in the WiFi stack.

Mar 28, 2018 5:52 PM in response to bernadettefromleiden

bernadettefromleiden wrote:


I have noticed that I have no kernel panic when I am connected with the internet. When my MacBook Air is nog able to find my personal hotspot, my laptop goes in kernel panic. The moment my laptop finds my personal hotspot, everything is ok. Also, my wifi at home: no problem. So apparently it seems to have something to do with a internet connection...

It would be interesting to see the kernel panic reports

Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports

<http://support.apple.com/kb/ht2546>

<http://support.apple.com/en-us/HT200553>

The panic report should have "panic" in the file name.

Oct 10, 2017 1:06 PM in response to BobHarris

It's easy to gun down someone who runs OS X High Sierra on an unsupported system, even when its a full Mac. Nevertheless I had the same issue, system panics after High Sierra upgrade.The cause might be different. Graphics or whatever, both systems failed and panicked. I was just trying to run down the problem and help others. I should have know better, instead of trying to fix the problem I should have known I would get answers like this.


Maybe Nico is still willing to look if his system will boot when he moves the /Library/Extensions/*.kext files to an other place, narrowing it down to 3th part extensions. At least his system will boot if the problem would be there, still beats a total re-install.


I'll step out and sort out my own things, at least I have my system up an running, smoothly, even though its abandoned.

Feb 23, 2018 8:08 AM in response to AppleMac1990

"thread_call group 'high' reached max thread cap (500): active: 1, blocked: 499, idle: 0"

Interesting. This is not a typical kernel panic.


You do not have any 3rd party kernel additions. It appears to be the original 4GB of RAM.


I other words, the common ways to experience kernel panics do not appear in your panic report.


I said the panic message was interesting, as it seems to indicate that software you were running, attempted to create too many threads of execution.


I would suspect the software you were running at the time of the panic as being suspect.


Unless you can narrow it down to running a specific app, this could be a messy problem to diagnose.

Mar 6, 2018 9:51 PM in response to brigarza

Just in case this helps too: noticed @Bob Harris mentioned it in first few threads.

EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-06 23:46:36

Download EtreCheck from https://etrecheck.com

Runtime: 2:37

Performance: Excellent


Problem: Computer is restarting

Description:

Kernel panics


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Small backup drive - Time Machine backup drive is too small.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

MacBook Pro Model: MacBookPro14,1

1 2.3 GHz Intel Core i5 (i5-7360U) CPU: 2-core

8 RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 ok

BANK 1/DIMM0

4 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 58


Video Information:

Intel Iris Plus Graphics 640 - VRAM: 1536 MB

Color LCD 2880 x 1800


Drives:

disk0 - APPLE SSD SM0256L 251.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 250.69 GB

disk1s1 - Macintosh HD (APFS) 250.69 GB 32.49 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 250.69 GB 23 MB

disk1s3 - Recovery (APFS) [Recovery] 250.69 GB 510 MB

disk1s4 - VM (APFS) [APFS VM] 250.69 GB 1.07 GB


Mounted Volumes:

disk1s1 - Macintosh HD 250.69 GB (216.45 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 250.69 GB (216.45 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About an hour

System Load: 1.91 (1 min ago) 1.25 (5 min ago) 1.16 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


32-bit Applications:

NameVersion
quicklookd325.0
DVD Player5.8
InkServer10.9


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 164 Apple tasks
[Running] 118 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 183 Apple tasks
[Running] 111 Apple tasks


User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-02-09)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-01-19)


Time Machine:

Skip System Files:

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 250.69 GB - Disk used: 34.23 GB

Destinations:

B********p [Local] (Last used)

Total size: 0 B

Total number of backups: 8

Oldest backup: 2017-11-19 15:04:42

Last backup: 2018-02-08 23:01:20


Top Processes by CPU:

Process (count)Source% of CPU
WindowServerApple7
launchdApple5
SafariApple3
com.apple.WebKit.WebContent (3)Apple3
kernel_taskApple3


Top Processes by Memory:

Process (count)SourceRAM usage
com.apple.WebKit.WebContent (3)Apple780 MB
kernel_taskApple778 MB
FinderApple152 MB
mds_storesApple146 MB
mdworker (5)Apple139 MB


Top Processes by Network Use:

ProcessSourceInputOutput
com.apple.WebKit.NetworkingApple1 MB399 KB
mDNSResponderApple26 KB24 KB
apsdApple9 KB10 KB
com.apple.Safari.SearchHelperApple14 KB4 KB
netbiosdApple810 B558 B


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
WindowServerApple4
com.apple.WebKit.WebContent (3)Apple3
com.apple.WebKit.NetworkingApple2
hiddApple2
SafariApple1


Virtual Memory Information:

Available RAM3.18 GB
Free RAM58 MB
Used RAM4.82 GB
Cached files3.13 GB
Swap Used0 B


Diagnostics Information (past 7 days):

2018-03-04 19:34:55 findmydeviced Crash

2018-02-09 20:28:14 Kernel Kernel Panic

3rd Party Kernel Extensions: None


End of report

Mar 7, 2018 5:56 AM in response to brigarza

Internal PCI-Express 8.0 GT/s x4 NVM Express

panic(cpu 0 caller 0xffffff7f9640da3c): nvme: "Fatal error occurred. CSTS=0xffffffff

Combining the kernel panic report with the EtreCheck output, the nvme from the panic report is your NVM Express storage.

Since you have a 2017 Mac, I suspect it might still be under full warranty. Make a Genius Bar appointment at your local Apple store and see about getting your Mac repaired.

Basically I agree with Luis Sequeira1

Mar 13, 2018 1:07 PM in response to janet99x

Reply to janet99x

Kernel Extensions in backtrace:

com.apple.kext.AMDRadeonX4000(1.6)[1069DE07-9A4D-3E0D-8664-1906A6A08124]@0xffff ff7f8f02d000->0xffffff7f8f8affff

dependency: com.apple.iokit.IOSurface(209.2.2)[AE58720D-7079-388F-AD95-FD2366F98F8D]@0xffff ff7f8ef6b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[8E6C654E-4A8F-3C6B-BBFE-BA8A68C9C146]@0xffffff 7f8cc94000

dependency: com.apple.iokit.IOGraphicsFamily(517.22)[2AEA02BF-2A38-3674-A187-E5F610FD65B7]@ 0xffffff7f8d435000

dependency: com.apple.iokit.IOAcceleratorFamily2(376.6)[5F8F39B4-41AB-3263-9867-D0FAF9BBD2A E]@0xffffff7f8ef87000

I suspect you have a graphics card issue

Apr 30, 2018 3:15 PM in response to RJHMUSIC

RJHMUSIC wrote:


To simply say to uninstall the products that are causing the problem is a cop out. By the way, those products all ran fine on OSX 10.12. SO if they cause kernel panics on OSX 10.13 then in my opinion OSX 10.13 should not have been brought to the market before it was perfectly stable. I thought only Microsoft did things like that. And.... if i uninstall all of the products that cause a kernel panic, then i would not need the computer would I?



Wow, that is simply not how computers work.


You are correct if an app is just a user space app, it should never cause any issues with the kernel, but today many apps install kernel extensions ("kext"s). The kernel changes between OS releases, and if Apple changes things between releases an extension that directly manipulated kernel information some way in one release may well cause a panic in another, and it's the fault of the app developer simply because Apple always gives developers ample notice of these changes (and generally goes through at least six months of a beta program where the app developer could have watched their app crash and burn.)


To use a "Fast and Furious" analogy, if you buy a Chevy then immediately bolt on a supercharger and a nitrous system, when the engine blows up it's not necessarily because Chevy made a bad engine to begin with.


Uninstalling products is a tool; if you find out a particular app causes macOS to fall over, yes, Apple should fix it but they will have greater impetus to do so if say Adobe complains about it than if you do, but Adobe would never know if you didn't track down that it's occurring because you have Photoshop CC installed.


If you've had "nothing but panics" for weeks now, why haven't you been back to the Apple Store to diagnose what's wrong with your new machine? It may be defective as well - even balls on roulette wheels can land on the same number twice in a row. High Sierra is stable for the vast majority of users, faster too. That doesn't, however mean there isn't someone with just the right configuration to make it unstable, and odds are an install of Sierra will if anything be more unstable than High Sierra.


There's no reason why it should take you weeks to get everything up and running nor why a machine out of the box should fail or have other issues, but the latter cases do happen, these are machines made by humans.

Feb 7, 2018 1:17 PM in response to mbk216

mbk216 wrote:


So what does this mean to someone who doesn't understand all of this tech talk? 🙂

Do you have an external WiFi device plugged into a USB or Thunderbolt slot?


Do you have any external devices plugged in. Bad USB devices have been known to put bad things on the internal data bus.


It could also be failing hardware.


It could be a corrupt file system giving wrong bits for programs.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Constant kernel panics after macOS High Sierra upgrade

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