Problems adding a new contact since upgrading to high Sierra?

Now when I go to add a new contact in the "contact" app on my Mac (High Sierra os), while I am typing in the information it will all of a sudden refresh with the contact information that is next in line. Very odd. I use gmail to store my contacts (via the Apple Contacts App). Has anyone else seen this issue? Any resolution? Or a software bug?

MacBook Pro (15-inch Early 2011), macOS Sierra (10.12)

Posted on Oct 6, 2017 11:23 AM

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Posted on Mar 19, 2018 6:07 AM

I spoke with a senior advisor at Apple about this bug yesterday who told me that it's a known issue and they are working on a fix to be rolled out in a future update but who knows when that will be so here are a couple workarounds I came up with in the meantime:


Workaround #1 (use the Google web interface when adding new Contacts)


Workaround #2 (using the Contacts App):

  1. Start a new Contact but don’t enter anything besides the first name and then wait a few seconds until the undesirable buggy behavior happens (the card goes blank and a new “no name” card appears at the bottom of your list of Contacts).
  2. Locate the new “no name” contact and enter the info you started entering in step 1. Fill out the card entirely and it should stick and sync.

Hope this helps someone else for now…

206 replies

Oct 30, 2017 3:46 PM in response to joshuaquigley

Well they did collect a lot of data from my Mac. They had me completely eliminate my contacts (throwing out files from the Library files) and rebuild them. The same issue happens. So supposedly their "engineering group" is working the issue.


As a side note, have you also noticed since High Sierra that if you do delete in contacts (if your contacts are in Gmail) that there is a long wait? (Spinning ball?)


I also found a work around:

Do an "add contact" then wait for it to go the bottom of your contacts as a "no name" contact, and then open and edit that entry.

Dec 24, 2017 2:18 PM in response to amg1957

Go into Contacts > Preferences> Accounts

Click on the Google CardDAV icon

Change the Fetch from "Automatic" to "Every 30 Minutes"

I tried a shorter time, but was kicked out, so I think that the time frame happens at set times, rather than when you open the account. Not sure what the "Automatic" interval trigger is, but appears to be the problem.

So far this works for me.

User uploaded file

Feb 15, 2018 3:19 PM in response to Pablo Picoso

Thanks for your comment, Pablo.

Rather than DATE ADDED, it would make sense to me to have two explicit date and time stamp fields, namely: Created, and Modified.

This would help to control and track erroneous contact information "updates", which I have seen added for example by Google, LinkedIn, Facebook, etc., that invalidate formerly correct information.

For privacy, Apple seemingly should encourage correct (and secure) contact file information for its users!

Feb 27, 2018 7:55 PM in response to amg1957

I had posted this earlier this month, but it seems to have "gone missing" on this forum. Here it is again:


"What Apple broke with their High Sierra OS 10.13) public release in October 2017 is rather complex.



It apparently involves Apple iCloud, Google, Contacts, “syncing” replication and update processes, and internet correction “push” update timing/sequencing, possibly also including Calendar.



It is very puzzling, although many (inconvenient) temporary work-around tricks have been accidentally discovered and described by numerous Mac users, internationally. This complexity, unfortunately, makes it very difficult to concisely report details about failure experiences to Apple.


The Apple OS code failure may potentially also create some increased hacking risk to users - which supposedly Apple should take seriously. I certainly do!



Sadly, Apple and Google software does not always work well together, and seemingly neither really cares about this Apple OS software logic and code interaction failure. I am still hoping for an eventual explanation and fix from Apple, Google, or both, but it has already been several months since the issue was reported …"


Also, several years ago I had found an automatic comment in Console which reported an outside "attempt to highjack my AddressBook…". At that time I had been running an Intel iMac with OS 10.6.8. Maybe it was a Google issue even back then, but it had been subverted by Apple until the High Sierra release?


The plot, apparently, thickens!

Best, Bob.

Mar 2, 2018 12:03 AM in response to nonfoods

Yesterday I took the next step, perhaps it will serve you too.

I have a Gmail-account and I always had it in the Mail-app as one of my 4 mail-accounts. When I checked my mailfolder-list, I saw the mailfolder "Important".. It turned out to be one of the Gmail mailfolders. Huh? Google is deciding for me what is important?? I dragged the content of the Gmail inbox-folder to one of my other Inboxes of my other mailaccounts in the Mail-app. Then I logged into Gmail on the web, opened Settings en Redirect / POP-Imap. There I redirected Gmail to one of my other mail-accounts.

After I did that I went on my Mac to System Preferences > InternetAccounts > Gmail > unchecked mail. That was the last one. I checked if re-directing worked, it did!

Then I deleted the complete Gmail-account on my Mac in System preferences > Internet-accounts. Result: in the Mail-app the list of mail-folders was shorter and the "Important" folder from Google was gone.

Now I am able again to decide for myself what is important to me!😉

Mar 7, 2018 12:46 PM in response to pbraconnot

Somehow the developers of CardHop (a pretty good contact manager, actually) seem to have solved this intractable problem without a hitch. Doubtless it is a problem right up there with squaring the circle and developing a perpetual motion machine, which is why Apple's finest software engineers have been baffled. No doubt they have spent thousands of hours trying to address the issue. They are just so busy they have not had time to tell anyone.

Mar 26, 2018 9:03 AM in response to Pombero

Yes, that's the central issue. Contacts works only with Apple's iCloud server, and Apple has not done a ****** thing about it. There are a great many users of Google Apps, or other mail/contacts services, for whom migrating to iCloud is neither desirable nor feasible. Contacts *used* to work seamlessly with these other platforms, but since High Sierra was rolled out many months ago, it does not. Many other contacts managers running on High Sierra seem to have found a solution to this gargantuan challenge. Perhaps Apple should just throw in the towel and ask these geniuses how they managed to conquer this issue. Look at how long, and long-running, this thread is!

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Problems adding a new contact since upgrading to high Sierra?

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