Why is my iPhone 7 Plus back camera not working it just shows a black screen

I tried deleting all setting but did not work

Posted on Oct 7, 2017 10:36 AM

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Question marked as Top-ranking reply

Posted on Oct 7, 2017 12:26 PM

Hello,

You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.


From:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

4 replies
Question marked as Top-ranking reply

Oct 7, 2017 12:26 PM in response to Marquita8

Hello,

You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.


From:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

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Why is my iPhone 7 Plus back camera not working it just shows a black screen

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