Photos keeps asking me to unlock iPhone when trying to sync photos

I'm trying to sync photos from my iPhone7 to my Macbook pro (high sierra 10.13).

Photo's sees my iPhone in the sidebar nut when i click on it (to review the photo's on the device) I get

a message: unlock iPhone (see image below)

User uploaded file

I'm also trying to import my photo's into Adobe Lightroom but there the iPhone is also not recognised.

Is there a solution to this?


Lien

MacBook Pro, macOS High Sierra (10.13), iPhone 7 with iOS 11.0.2

Posted on Oct 8, 2017 4:00 AM

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Question marked as Top-ranking reply

Posted on Oct 8, 2017 10:26 AM

Use your passcode or Touch ID to unlock the phone to enable transfer.

8 replies

Oct 11, 2017 12:12 AM in response to léonie

Yes iCloud library is enabled.

I did try changing 'optimising iPhone storing' to' download en save originals' .

This did somehow get Lightroom to show the photo's (from before HighSierra that is) and i was able to download

them there.

I'm going away for a couple of days now so will have a further look when i get back.

Nov 9, 2017 12:04 AM in response to min2017

I don't get the message anymore, i'm not sure exactly which settings i changed but it could be that changing to

'download and keep originals ' in the iPhone photo settings menu made a difference .

Still doesn't show all the photo's on my iPhone in the Photo app on my Mac but i can import to lightroom again so for

me that's good enough ( don't really use the Photo app normally).


Lien

Oct 10, 2017 12:41 AM in response to tynegal

Yes sorry I wasn't clear about that but of course my iPhone was already unlocked.


It now looks like its working again, at least i got photo's from my iPhone on my computer.

(it doesn't say 'unlock iPhone' anymore).


Still doesn't show all my photo's on my iphone when viewing the Photo app one my mac ....

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Photos keeps asking me to unlock iPhone when trying to sync photos

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