Itunes 12.7 for Windows has stopped working when I open it

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MrFrancioso Author

Level 1

10 points

Itunes 12.7 for Windows has stopped working when I open it

Hi,

I installed the last version of iTunes 12.7 on my notebook with Windows 7 Enterprise.

Language: Italiano.

No problem when I installed it yesterday.

Today it doesn't work: when I open it there is a popup message saying: "iTunes has stopped working - Windows is checking for a solution to the problem".

but Windows can't find a solution and I'm not able to use iTunes!!!

if it could be useful, I see that the iTunes section that appears when I open it is the Film section.

I tried to repair, to uninstall and then to re-instal,.. No firewall is blocking iTunes, but the problem persists.

Please, could anyone help me to understand what can I do?

Thanks

null-OTHER, Windows 7

Posted on Oct 9, 2017 10:15 AM

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Answer 1

Best reply

turingtest2

Level 10

273,189 points

Oct 10, 2017 12:53 AM in response to MrFrancioso

Are you running behind a proxy service? That can sometimes cause problems.

If iTunes is apparently installed correctly try the following in turn until iTunes opens/reopens normally:

Remove any SD card that might be in a card reader.
Exit the BTTray.exe Bluetooth utility if installed.
Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build they had to use this method every time and modified the shortcut accordingly.
Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
Try disconnecting your computer from the Internet before running iTunes.
Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you.

tt2

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