Hi
If haptic notification alerts are not being delivered on your Apple Watch as expected, then the following steps may help:
Check for and install any available updates for your iPhone and Apple Watch, starting with your iPhone:
- Update the iOS on your iPhone, iPad, or iPod touch - Apple Support
- Update your Apple Watch - Apple Support
Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your Apple Watch after placing it on your wrist:
- On your iPhone, in the Watch app, go to: My Watch (tab) > Passcode > turn Wrist Detection on.
Check your Phone settings:
- On your iPhone, in the Watch app, go to: My Watch (tab) > Phone.
- Choose Custom and select your preferred settings under each of Alerts and Ringtone.
Check your Messages settings:
- On your iPhone, in the Watch app, go to: My Watch > Messages.
- Choose Custom and check - under Alerts - that Show Alerts, Sound and Haptic are each enabled.
On your iPhone, in the Watch app, go to: My Watch > Mail:
- Perhaps choose Custom and check, under Alerts, that Show Alerts is enabled.
- Tap on your email account (eg iCloud) > check that Show Alerts from iCloud (for example) is enabled > check that Sound and Haptic are both enabled.
Check that Theatre Mode is not enabled on your Apple Watch:
- When viewing the time on your watch, swipe up to open Control Centre.
- Tap the Theatre Mode button to toggle the setting on / off.
- Be a considerate moviegoer with Theater Mode
Check that Do Not Disturb mode is not enabled on your Apple Watch:
- When viewing the time on your watch, swipe up to open Control Centre.
- Tap the Do Not Disturb button (crescent moon icon) to toggle the setting on / off.
On your iPhone, in the Watch app, go to: My Watch > Sounds & Haptics:
- Check that the Alert Volume is towards the centre or right hand side.
- Check that Silent Mode is not enabled.
- Check that Haptic Strength is set to the middle or far right hand side of the slider.
Confirm directly on your Apple Watch that Silent Mode is not enabled:
- When viewing the time on your watch: swipe up on the screen to open Control Centre > check whether Silent Mode (button with a crossed out bell icon) is enabled.
Check that your Apple Watch and iPhone are connected:
- For the best performance from your iPhone and Apple Watch, including the most power-efficient communication between them, Apple recommends keeping both Bluetooth and Wi-Fi permanently enabled on your iPhone.
- About Bluetooth and Wi-Fi on Apple Watch - Apple Support
The following further steps may also help:
Restart both your iPhone and your Apple Watch, turning both devices off together, then restart your iPhone first;
Unpair and re-pair your Apple Watch again:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
- Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
- If the issue persists, consider instead unpairing and setting it up as a new watch.
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support
If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance: