Thank you.
EtreCheck version: 3.4.6 (460)
Report generated 2017-10-10 14:00:50
Download EtreCheck from https://etrecheck.com
Runtime: 2:56
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.
Problem: Other problem
Description:
Trying to install Nikon ViewNX 2 photo software on my computer but cannot get it to install.
Hardware Information:ⓘ
iMac (27-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,2
1 3.4 GHz Intel Core i7 (i7-2600) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 47.97 GB available
Video Information:ⓘ
AMD Radeon HD 6970M - VRAM: 1024 MB
iMac 2560 x 1440
Disk Information:ⓘ
ST31000528AS disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Untitled (disk0s2 - Journaled HFS+) / [Startup]: 999.21 GB (921.65 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information:ⓘ
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver
Apple Card Reader
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple, Inc. Keyboard Hub
ARESON Wireless Mouse
Apple Inc. Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
System Software:ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: about 2 hours
Gatekeeper:ⓘ
Mac App Store and identified developers
Possible adware:ⓘ
Adware: ~/Library/LaunchAgents/gUpdater.plist
One possible adware file found. [Remove/Report]
Clean up:ⓘ
~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist
/Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper
Executable not found!
One orphan file found. [Clean up]
Kernel Extensions:ⓘ
/Library/Application Support/MacKeeper/AntiVirus.app
[not loaded] net.kromtech.kext.AVKauth (2.3.9 - SDK 10.10) [Lookup]
[not loaded] net.kromtech.kext.Firewall (2.3.9 - SDK 10.10) [Lookup]
System Launch Agents:ⓘ
[not loaded] 7 Apple tasks
[loaded] 179 Apple tasks
[running] 99 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 42 Apple tasks
[loaded] 172 Apple tasks
[running] 105 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-09-22) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]
[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-07-12) [Lookup]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]
[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 c4d3b597 - installed 2017-09-26) [Lookup]
[running] com.mackeeper.AntiVirus.plist (ZeoBIT LLC - installed 2016-02-03) [Lookup]
[running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist (KROMTECH ALLIANCE CORP. - installed 2016-05-11) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-24) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-06-22) [Lookup]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-09-23) [Lookup]
[failed] com.mackeeper.MacKeeper.Helper.plist (? e65cf578 0 - installed 2016-05-14) [Lookup] - /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper: Executable not found!
[loaded] gUpdater.plist (Sanny Iker - installed 2015-11-29) Adware! [Remove/Report]
/Applications/Zip Devil.app/Contents/Resources/appUpdater
User Login Items:ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-10-06)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dashlane Application - Hidden
(~/.Trash/Dashlane.app)
TomTomHOMERunner Application - Hidden
(~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Garmin Express Service Application (Garmin International - installed 2017-09-28)
(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Internet Plug-ins:ⓘ
AdobeAAMDetect: 3.0.0.0 (installed 2017-09-26) [Lookup]
FlashPlayer-10.6: 27.0.0.159 (installed 2017-10-10) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-08-23)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-18) [Lookup]
AdobePDFViewer: 17.012.20098 (installed 2017-09-18) [Lookup]
Flash Player: 27.0.0.159 (installed 2017-10-10) [Lookup]
SharePointBrowserPlugin: 14.7.3 (installed 2017-04-24) [Lookup]
PepperFlashPlayer: 27.0.0.159 (installed 2017-10-10) [Lookup]
Silverlight: 5.1.40728.0 (installed 2015-11-09) [Lookup]
iPhotoPhotocast: 7.0 (installed 2013-11-19)
Safari Extensions:ⓘ
[not loaded] Dashlane - Dashlane Inc. - http://www.dashlane.com (installed 2016-01-24)
[not loaded] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2016-05-03)
3rd Party Preference Panes:ⓘ
Flash Player (installed 2017-09-26) [Lookup]
Trusteer Endpoint Protection (installed 2017-07-12) [Lookup]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
2% WindowServer
1% kernel_task
1% mds
1% mdworker
1% mdworker
Top Processes by Memory:ⓘ
1020 MB kernel_task
312 MB AntiVirus
235 MB rapportd
228 MB com.apple.WebKit.WebContent
201 MB Finder
Top Processes by Network Use:ⓘ
Input Output Process name
208 KB 36 KB mDNSResponder
12 KB 14 KB apsd
13 KB 3 KB netbiosd
2 KB 6 KB ntpd
0 B 88 B SystemUIServer
Top Processes by Energy Use:ⓘ
5.26 WindowServer
3.20 sandboxd
0.86 Adobe CEF Helper
0.64 Creative Cloud
Virtual Memory Information:ⓘ
11.01 GB Available RAM
1.25 GB Free RAM
4.99 GB Used RAM
9.76 GB Cached files
0 B Swap Used
Software installs (last 30 days):ⓘ
Adobe Flash Player: (installed 2017-09-14)
Adobe Pepper Flash Player: (installed 2017-09-18)
Adobe Acrobat Reader DC (17.012.20098): (installed 2017-09-18)
Garmin Express: (installed 2017-09-28)
MyDrive Connect: (installed 2017-09-28)
Adobe Flash Player: (installed 2017-10-10)
Adobe Pepper Flash Player: (installed 2017-10-10)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events):ⓘ
2017-10-10 11:43:31 Last shutdown cause: 3 - Hard shutdown
2017-10-09 10:33:40 AdobeGCClient.app Crash [Open]
Cause: libcoreservices: _dirhelper_userdir: 523: bootstrap_look_up returned 32
