Remote Lag? Apple TV 4K

That’s unfortunate since I bought this hdmi2.0 cable from amazon in the hopes of fixing it... didn’t work.

When calling Apple they said they were aware of the issue however not sending me a new cable.

Learning this though I want to ask again. The specs of the cable are not mentioned and the on screen test seems to pass.

Even then it seems to be strange that a cable would produce the lag when using the remote app on the phone doesn’t have this issue. It seems to be buffering the physical remote control commands since it happens in slow motion and sticks

HDMI Cable 6ft - HDMI 2.0 (4K @ 60Hz) Ready - 28AWG Braided Cord - High Speed 18Gbps - Gold Plated Connectors - Ethernet, Audio Return - Video 4K 2160 https://www.amazon.com/dp/B00NQ9OQU2?ref=yo_pop_ma_swf

Hold on a second. I bought this thing in September and the standard didn’t come out until late November! That’s impossible for me to believe that they would release something when here was no cable to use at that time. I don’t want to buy an Apple cable when I don’t need to.

If it was required it should have been included. This is not good

I went to the 5th Avenue store and they made me buy the cable. I expressed my issues with buying this cable when I already bought one and this is in addition to the several I already had to resolve the issue. I’ll call them

DiggThat, were my inspiration for making the call. You said in a post elsewhere that I couldn't find again today that "Apple should have included it". You can ask my wife, I've been paying tribute to you ever since. So a toast to you, DiggThat of the Apple Support Communities. Thank you from my family all the way from Orlando, Florida.

We have a Sony as well. XBR75X940D

Same here - new high speed cable (top rated), still laggy

I have an apple tv 2 so I can't really help you but have you tried changing the battery? If so I'm sorry that you are having this problem.

Yes, it's Terrible, It lags at 4K and then works fine at 1080P making me believe that the hardware is NOT good enough for 4K. At 4K, the remote responds after 4-5 seconds lag and sometimes does not even move which keeps confusing the user experience.

Can't believe Apple missed this during testing for a product that costs three times more than it's competition.

I have this issue also. It's a little inconsistent and I haven't done too much systematic troubleshooting, but it seems like after I do a restart it lags for a bit, and then stops after a few minutes of use. Eventually (like maybe the next day when I walk up to it) it starts again and I restart and the cycle continues. It also seems correlated to how far away from the TV I am. If I'm close it happens less. When I'm far away it happens more. Bummer.

For me, I experience occasional lag with the remote when scrolling, inputting text or using Siri. However, I do not experience the same lag when using an iPhone as a remote – response and momentum are perfect.

This suggests to me that the problem is not an inherently laggy UI, but rather a laggy Bluetooth connection that somehow correlates with 4k output.

Perhaps the Bluetooth controller shares resources with the CPU/GPU, which are stressed when outputting 4k, whereas remote control from an iPhone is done over Wi-Fi, which might use a different set of resources unrelated to 4k output.

I have the same issue. Turning off 4k HDR fixes the issue. I've called apple and they're aware of the issue and offered no other solution.

What's the point of 4k HDR if the remote doesn't work properly. It's a very frustrating issue.

Switching AppleTV from 4K to 1080p fixed everything for now. Also, people in forums have been saying switching out your cable (probably for an Ultra High Speed 4K cable) will fix 90%+ of the problem.

After reading these boards and seeing that some users solved the issue by using the Belkin Dolby Vision HDMI cable sold on Apple.com, I called Apple and demanded that they send me one for free. They did and connecting the Apple TV4k with it solved the laggy remote issue issue.

I think that every single person on this board should make the same call to Apple Support. Tell them right off the bat that you want them to send the cable that is required to operate their product. It should have been included.

Good luck and enjoy watching movies in 4k!

Yes, it is extremely annoying. Apple is apparently aware and working on.