watch messages not displaying names

I updated my Watch last night, and today, messages come through only as numbers where they were once names. Is anyone else having this problem? If so, how did you fix it?

Posted on Oct 11, 2017 11:03 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 12, 2017 1:43 PM

Problem has been resolved by unpairing Watch (using the app on the iPhone) and pairing again from back up.

3 replies

Oct 11, 2017 11:16 AM in response to mysticbrew

Hi


The following steps may help, having resolved the same issue for other users:


On your iPhone, in the Contacts app, check that there is a single contact card for each of your contacts and that each card contains that contact's full name and phone number, along with their email address.


If you have not yet done so, enable iCloud Contacts:

  • On your iPhone, tap Settings > [your name] > iCloud > enable Contacts.


If you have contacts from multiple sources and multiple entries for the same person have not been linked automatically (such that they are shown as a unified contact, with "Unified Info"), then manually link those contacts by following the instructions here:


Having made any changes in the Contacts app, on your iPhone, in the Watch app, go to: My Watch > General > Reset > tap again on Reset Sync Data.

  • Nothing will seem to happen, but the process will run in the background / invisibly to you, so allow some time afterwards for it to complete.


If the issue persists, it may then help to restart both your iPhone and your Apple Watch again, turning both off together, then restarting your iPhone first:

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

watch messages not displaying names

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.