Missing passwords/autofill after restore from backup?

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Missing passwords/autofill after restore from backup?

I recently did a backup restore on my iPhone 7. When I backed it up, I had all my info on the phone: passwords for websites, CC info saved, Apple pay set up. I was very surprised after restoring with the backup that had all that info that it is all now missing!? Is there any way to restore this info? I don't want to have to go back and re-enter all that info.

Sorry if this is the wrong place to post this, I couldn't find a category for backup/restore.

Posted on Oct 12, 2017 10:21 AM

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jeremy_v

Community Specialist

Oct 13, 2017 7:52 AM in response to lorraineg57

Hi lorraineg57,

I understand that you've restored your iPhone from a backup, and now you are missing autofill and Apple Pay information. I'm happy to provide some help for this.

Apple Pay is not included in backups. You can see more about what is included in the following article:

About backups for iOS devices - Apple Support

If you were using iCloud Keychain prior to restoring your iPhone, you may be able to retrieve some of your autofill information. Check out the following article for help with setting up iCloud Keychain:

Frequently asked questions about iCloud Keychain - Apple Support

How do I set up iCloud Keychain?

After you update your iPhone, iPad, or iPod touch to the latest iOS, the setup assistant will ask you to set up iCloud Keychain. If you skipped this step and want to set up iCloud Keychain now, follow these steps:

On your iPhone, iPad, or iPod touch with iOS 10.3 or later:

Tap Settings > [your name] > iCloud.
If you're using iOS 10.2 or earlier, tap Settings > iCloud.

Tap Keychain and slide to turn on iCloud Keychain.

Enter your Apple ID password.

Follow the onscreen instructions.

On your Mac with OS X Mavericks 10.9 and later:

Choose Apple () menu > System Preferences, then click iCloud.

Select Keychain. If you want to, you can set a passcode to unlock your screen after sleep or after the screen saver begins.

Enter your Apple ID and password.

Follow the onscreen instructions.

Set up iCloud Keychain for each device that you want to add. When you turn on iCloud Keychain on an additional device, your other devices that use iCloud Keychain receive a notification requesting approval for the additional device. After you approve the additional device, your iCloud Keychain automatically begins updating on that device. With two-factor authentication, you can turn on iCloud Keychain without approval from another device.

Thanks for using the Apple Support Communities. Cheers!

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