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User profile for user: Uthmoh
Uthmoh Author
User level: Level 1
18 points

Output volume mute greyed out and no sound

Hi,


I have a 2013 Macbook Pro Retina. It was working perfectly this morning. I am not getting any volume at all. I have tried resetting the PRAM and SMC. There is no red light in the headphone jack. I have also tried putting in a set of headphones and removing it but still nothing. I hear the chime at start up but I cannot hear anything else. User uploaded file

This is the sound settings. The mute is greyed out.

I am not sure what to do.


Please help

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Oct 12, 2017 1:46 PM

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User profile for user: tjk
tjk
User level: Level 9
51,116 points

Posted on Oct 12, 2017 1:55 PM

Hi,


Try going into Utilities > Audio MIDI Setup > see if the settings are correct there.

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5 replies

Output volume mute greyed out and no sound

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