Have you used the Presence App?

As far as I kind find, the Presence app is a remote camera/video security app with motion detection.

What does this app have to do with overheated batteries and battery swelling?

The app developer really admitted that their app can cause catastrophic failures with iDevices?

I am really not sure if any iDevice can be used for prolonged periods of time as a dedicated video surveillance monitor.

These types of mobile devices and the types of screens and batteries that they use really aren't designed for that type of specific everyday, long-term video camera survaillance usage.

Apple doesn’t design their devices to perform such long-term single use paradigms, like using an iDevice 24/7 as a video security/surveillance device.

So, maybe iDevces ARE prone to catastrophic failures when used in this single use fashion?

I don’t really think anyone, but someone directly from Apple, could answer this.

Maybe you should contact Apple about this at

(800) MY–APPLE (800–692–7753)

Calmly explain what has happened to your iPhone 5S and see what customer service, directly, from Apple Cupertino, CA. has to say on this issue.

Good Luck to You!

What do you want someone to do?

We all are just users here, like you?

What do you think Apple will do?

You are using iPhones for a task that they were never designed for!

Did you have/pay for extended, two year AppleCare+ for both of these iPhones?

When they failed, did Apple honor the extended AppleCare?

What do you USE this app for, anyways and why can’t you use some other dedicated video system that uses a separate dedicated and more robust video monitor for this task so you don’t have burn through expensive mobile devices THAT ARE NOT DESIGNED FOR THIS SINGLE PURPOSE!!!!

Stop using an mobile device video surveillance system and app solution that clearly is a complete fail to use for this 24/7 single purpose use.

No mobile device that displays video is going to stand up to this single uses 24/7.

Portable computing devices ARE NOT designed for this.

Seek out non-mobile device solutions to your video surveillance issues.

None of us replying to your issue about a poorly developed app that has bee trashing your expensive iPhones and is clearly not a good match for any iDevice, doesn’t has to have ANY experience with this app to know, based solely on your own supplied info, that this is NOT a good app or good solution or good/practical use of an iPhone or even, probably, for an iPad.

The developer has admitted that their app has a fatal flaws (ruins iPhone screens, ruins iPhone batteries, destroys iPhones).

Since you won’t tell us why you are using an iPhone for such a targeted, detrimental and destructive use as this, you’ll continue to be unhappy and coming here hoping for a solution where perhaps, none exist.

Stop being stubborn and find yourself some other solution that is better than this solution you are using or you’ll be burning through many more expensive iPhones.

I would offer that switching from an an iPhone to iPad/iPad Mini would be a better 24/7 video option, but I am not even sure an iPad or iPad Mini would stand up to this kind of use, either.

An iPad 5 or iPad Mini would be less expensive iDevice option to replace in case this app blows these iDevices up, as well.

No one here, as you have witnessed, will have a solution/resolution for you with this iPhone usage issue if you insist on using iPhones/iDevices for this purpose.

Apple is NOT responsible for what 3rd party apps do to their iDevices.

If you insist on staying using iPhones with this app.

Why use on iPhone?

Can you use a cheaper priced iPad OR iPod Touch that is cheaper to replace if this app continues to burn through iDevices?

Does this app have an Android version that you can use much cheaper Android phones with in case this app continues to destroy mobile devices?

Have you considered keeping the screen brightness down on the iPhone to try and help preserve the screen and battery and to keep the iPhone from constanty getting warm and to keep the battery from getting warm/excessively hot?

Does the iPhone HAVE to be active 24/7?

Do you OR can you have to keep the iPhone plugged into power 24/7?

How often do you have to charge the iPhone’s battery per day.

iDevices, now, are only good for 500-600 charge cycles.

If you keep using iPhones with this app, no one here will have a solution for you.

Apple won’t take responsibility for this issue, in lieu of the fact the developer of the video app you are using has admitted their app causes problems with iPhones.

I do not use that app. And, it would actually have no bearing on your situation - which you need to address with the developer since they've said "it is of their doing". This is the only thing I could find on their website:

http://www.presencepro.com/faq/overheating-camera/?ref=faq

Unfortunately, it sounds as though you're trying to do a poll which is not allowed per the ToU here.

Your issue needs to be discussed with the developer of that app, especially if they already have admitted the problem is of their doing. My personal opinion: an iPhone is not designed to run as a security video 24/7.

Unfortunately, no one here can do anything at all for you - we are all other users, not Apple (or the app developer).