Touch ID not working for banking apps

Question

Level 1

10 points

Touch ID not working for banking apps

So I just got my new iPhone 8. It has IOS 11.0.3 on it. I have three fingerprints set up to login with and it works great! But for some reason all of my banking apps think that I don’t have touchid enabled. I Compared all the settings with my old IPhone 6s (which the apps work fine on), and they appear to be the same. I removed the fingerprints and added them back, removed the apps and reinstalled them, but nothing works. If it was only one app, I’d think the issue was specific to the app...but it’s ALL my banking apps. Am I missing a configuration setting somewhere?

Posted on Oct 14, 2017 1:48 AM

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Answer 1

Top-ranking reply

jefffrommorinville10

Level 1

8 points

Jan 12, 2018 9:13 AM in response to BrittanySingerGirl

I use the TD app and fixed this issue by going into profiles/settings within the app. There is a tab for Touch ID . I simply turned it on and off. The app asked for my password again and once entered, it enabled Touch ID again

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Answer 2

FoxFifth

Level 10

472,533 points

Oct 14, 2017 8:42 AM in response to rdtdmt

Each of my banking apps has a setting within the app itself (i.e., not accessed from the Settings app) that controls whether Touch ID is used. You my have already checked inside the apps but it isn't clear to me that you did.

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Answer 3

Philly_Phan

Level 7

20,725 points

Oct 14, 2017 8:50 AM in response to rdtdmt

In addition to FoxFifth comments...

I have found that occasionally my banking apps need to be "reminded." If you see an image of a fingerprint on the screen, touch it and the TouchID screen will appear.

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Answer 4

rdtdmt Author

Level 1

10 points

Oct 14, 2017 9:23 AM in response to FoxFifth

Thanks for your response! Yes my banking apps both provide the option to enable Touch ID, however they both have an ‘x’ beside this option saying that Touch ID isn’t enabled in the settings...but I do have iit enabled. It’s so weird and frustrating because when I compare the settings side by side between my new phone and my 6s there is no difference. Perhaps I need to call the banks directly.

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Answer 5

Jan 7, 2018 5:34 PM in response to rdtdmt

Did you end up get this fixed? The same thing is happening to me. I have 3 banking apps, Touch ID works on everything else and not banking. I went from iPhone 6 to 8Plus and all settings seem to be correctly configured. The Touch ID comes up, but when I enter a fingerprint I’m getting an error that says ‘invalid credentials???’

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Answer 6

martyG88

Level 1

4 points

Feb 6, 2018 8:40 PM in response to jefffrommorinville10

thank you

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