Since High Sierra Upgrade - iMac Retina 5k 2015 is Freezing over and over (no beachball) - Finder doesn't show music artwork 9thumbnails or preview pane) - Samsung Smart-switch no longer connects to my S7 edge (tried updating drivers etc)....

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-14 13:07:43

Download EtreCheck from https://etrecheck.com

Runtime: 6:34

Performance: Below Average

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Click the [Details] links for more information about that line.

Problem: Other problem

Description:

iMac Keeps Freezing - NO BEACHBALL then back to normal until next time

Hardware Information:ⓘ

iMac (Retina 5K, 27-inch, Mid 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac15,1

1 3.3 GHz Intel Core i5 (i5-4590) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 5.98 GB available

Video Information:ⓘ

AMD Radeon R9 M290 - VRAM: 2 GB

iMac 5120 x 2880

Disk Information:ⓘ

APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

[redacted]'s iMac 5K (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (239.95 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

USB30Bus

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

BESCO KSL81P304

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

System Software:ⓘ

macOS High Sierra 10.13 (17A405) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/Smart Switch/SmartSwitch.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.42 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungACMData (1.4.42 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungComposite (1.4.42 - SDK 10.6) [Lookup]

[not loaded] com.devguru.driver.SamsungMTP (1.4.42 - SDK 10.5) [Lookup]

[not loaded] com.devguru.driver.SamsungSerial (1.4.42 - SDK 10.6) [Lookup]

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4) [Lookup]

/Applications/Toast 11 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]

[not loaded] com.roxio.TDIXController (2.0) [Lookup]

/Library/Extensions

[loaded] com.sophos.kext.oas (9.6.53 - SDK 10.11) [Lookup]

[loaded] com.sophos.nke.swi (9.6.51 - SDK 10.11) [Lookup]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 173 Apple tasks

[running] 107 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 34 Apple tasks

[loaded] 183 Apple tasks

[running] 112 Apple tasks

Launch Agents:ⓘ

[running] com.sophos.agent.plist (Sophos - installed 2017-08-16) [Lookup]

[running] com.sophos.uiserver.plist (Sophos - installed 2017-09-26) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 ebe01993 - installed 2017-09-26) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-29)

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-03)

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-29) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.mingjie.mjrecorder.agent.plist (? 8ce67b23 acb1787a - installed 2017-09-30) [Lookup]

[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-09-26) [Lookup]

User Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 27.0.0.159 (installed 2017-10-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-09-21)

Flash Player: 27.0.0.159 (installed 2017-10-10) [Lookup]

SharePointBrowserPlugin: 14.0.0 (installed 2010-08-25) [Lookup]

Safari Extensions:ⓘ

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-10)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-09-26) [Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

4% WindowServer

3% com.apple.WebKit.WebContent

3% Safari

2% kernel_task

1% hidd

Top Processes by Memory:ⓘ

1.04 GB kernel_task

564 MB Safari

280 MB SophosScanD

275 MB com.apple.WebKit.WebContent

194 MB mds_stores

Top Processes by Network Use:ⓘ

Input Output Process name

10 MB 28 KB Mail

12 KB 61 KB SophosMcsAgentD

31 KB 39 KB mDNSResponder

5 KB 6 KB apsd

2 KB 5 KB SophosSXLD

Top Processes by Energy Use:ⓘ

14.90 Safari

5.54 WindowServer

5.52 com.apple.WebKit.WebContent

4.02 sandboxd

Virtual Memory Information:ⓘ

11.26 GB Available RAM

8.15 GB Free RAM

4.74 GB Used RAM

3.11 GB Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

Adobe Flash Player: (installed 2017-09-14)

Smart Switch Mac: (installed 2017-09-24)

Wix Photo Albums: 1.01 (installed 2017-09-29)

iBoostUp: 5.94 (installed 2017-10-02)

Wix Photo Albums: 1.02 (installed 2017-10-04)

SketchBook: 8.5.0 (installed 2017-10-05)

Typing Fingers LT: 5.0 (installed 2017-10-06)

Smart Switch Mac: (installed 2017-10-06)

Smart Switch Mac: (installed 2017-10-07)

Smart Switch Mac: (installed 2017-10-07)

Adobe Flash Player: (installed 2017-10-10)

Weather Dock: 3.7.0 (installed 2017-10-12)

iBoostUp: 5.95 (installed 2017-10-14)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2017-10-14 10:32:15 NoteBurner iTunes DRM Audio Converter.app Crash [Open]

Cause: objc_msgSend() selector name: countByEnumeratingWithState:objects:count:

2017-10-12 16:11:46 SophosScanD.app High CPU use [Open] [Details]

Ahhhh NOW it works!!

Hi there thanks for your response, can I ask why you suggest removing Sophos? Thanks

Hi there thanks for your advice I had used iBoost only on previous Mac's learnt that it was no good previously yet forgot to delete from my backed up HD so when I installed transferred to new Mac I forgot to delete certain apps etc.

I have now removed and have purposely kept Sophos running as it does at times flag up viruses or malware etc that is then quarantined and removed safely... I know Mac's do not suffer virus attacks like PC's but I have had some issues in the past - and seen videos on youtube that viruses do still exist for Mac's also just not as many etc so thought using Sophos would be wise.. if scanning then it slows my machine at times - but other than that I have had no other complaints with it and feel more peace of mind knowing my machine is protected...

Any suggestions with the mentioned issues?...

thanks

thanks again... I shall consider deleting Sophos even though I haven't really discovered any "issues" with it apart from like I said previously when scanning it causes the machine to run slower than usually.

But with regards to the other issues I Have been getting since the updated OS any ideas?... or why my report says below average? or do you think this may be due to Sophos? I had NO problems before the upgrade to High Sierra so can't see how that can be the problem - I appreciate what you are all saying with regards to AV etc but surely there must be something deeper causing the issues....

thanks again for your responses...

Sorry I forgot to mention, I do have my system backed up just not with Time Machine as the HD does not have enough space for a backup there as well... it would require 700+GB - I use clouds & external HD's for backing up

Thanks

Ok thank you I will give it a try... just out of curiosity though, do you see your artwork for music files in finder on your system whilst running high Sierra?

When I raised the issue to 'Apple support' - the day after release I was advised they too had the issue & said it was most likely going to be fixed at some stage with an update from the developers - but couldn't give me any idea when that was likely to be, so I am just curious if this is effecting everyone using the new OS or an issue with my machine. I had already reinstalled again but as I said previously issues still remain. Of course I haven't yet tried without Sophos just a little wary having zero protection against "viruses"... if they exist....

thanks

...