My iphone 7Plus video quality bad when playback.

Question

Level 1

8 points

My iphone 7Plus video quality bad when playback.

When i am doing video play back, the video portion of my screen showing vertical and horizontal lines and sometimes video blurred. Also when i take normal pictures, the picture showing lines. in Portrait mode, only white screen shown. No picture seen after the click. it was happening before my ios 11.0.2 update. then i updated to 11.0.2 and then to 11.0.3. still the same issue persists.

iPhone 7 Plus, iOS 11.0.3

Posted on Oct 14, 2017 6:34 AM

Reply

Answer 1

CarlAVII

Community Specialist

Oct 14, 2017 6:49 PM in response to bfiroz

Hi bfiroz,

Thanks for reaching out in Apple Support Communities. I understand that you're having trouble with the camera on your iPhone. I see that video playback is blurry and has vertical or horizontal lines, white screen when in Portrait mode, photos show lines and sometimes you won't see a photo after taking one. I know it's important for your camera to work properly and I'd like to help. I'd recommend working through the steps here: Get help with the camera on your iPhone, iPad, or iPod touch

Best Regards.

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Answer 2

bfiroz Author

Level 1

8 points

Oct 15, 2017 2:09 AM in response to CarlAVII

Hi Allen,

Thank you for your reply. I appreciate that. I did the camera troubleshooting steps and I updated the iOS as well . Still I have the same vertical and horizontal lines in still pictures and blurred effects in Video playback. I have been adviced to visit Apple store. I will visit today and will check the issue there.

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