Wireless Diagnostics popup impossible to close

I was trying to connect to an other wifi network and the Wireless Diagnostics popup (in the picture below) came up.

I didn't click anything on that popup and I reconnect to the previous wifi network I was connected to.

The problem is that now if I click on the two buttons ("Cancel" and "Run Diagnostics..") of the popup window, nothing happens and I don't know how to close that popup.


I was already facing this problem one time, some days ago, and I resolved it by restarting my Mac, but since this isn't the first time anymore I think it's the case to try to give it a better solution.


If I reopen Wireless Diagnostics it doesn't solve the problem.

And on the Activity Monitor I'm not able to find the correct process to kill in order to close that popup..


I'm running macOS High Sierra, version 10.13 on an iMac late 2013.


If you can give me a better solution than restart my Mac I would really appreciate.


User uploaded file

iMac, macOS High Sierra (10.13)

Posted on Oct 15, 2017 9:26 AM

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Question marked as Top-ranking reply

Posted on Nov 24, 2017 4:55 AM

Hi Tommy, had the same issue. The following worked for me:

Open the Activity Monitor utility

choose All Processes from the View menu

select the SystemUIServer process and click the Force Quit button on the toolbar.

Alternatively, you could open the Terminal, enter the command

killall SystemUIServer
, and press Return.

And voila, its gone.

8 replies
Question marked as Top-ranking reply

Nov 24, 2017 4:55 AM in response to tommy_91

Hi Tommy, had the same issue. The following worked for me:

Open the Activity Monitor utility

choose All Processes from the View menu

select the SystemUIServer process and click the Force Quit button on the toolbar.

Alternatively, you could open the Terminal, enter the command

killall SystemUIServer
, and press Return.

And voila, its gone.

Dec 3, 2017 12:36 PM in response to tommy_91

I'd go network In your preferences GUI

Then go into Advanced:

Click the offender;User uploaded file

REMOVE IT when

you click Ok and go back to previous directory/window

then Click apply


It may be working right away, or you might try refreshing the wifi cycle OR logging out and back in first if no immediate response.


You can ALSO try dragging the offending line to bottom, but if you don't need it, I'd cast stones at it until dead.

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Wireless Diagnostics popup impossible to close

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