A Different High Sierra/Time Machine Issue

Hi -


Like many others, I've had problems with Time Machine since I upgraded my MacBook Pro to High Sierra, but my issues seem to be different from the others that I've read about.


In my case, I use one of four partitions on an external USB hard drive to backup TM to my MBP. Immediately after the upgrade to High Sierra, everything seemed fine: the four partitions mounted on the desktop, and when I opened the TM Preferences, it properly identified the correct partition as the destination of the backup. But when I went to the TM menu on the upper right side of my menu bar, the "Backup Now" option did not appear; I could only choose to "Enter Time Machine" or "Open TM Preferences"; also shown -- but grayed out -- was "Waiting to Complete First Backup" and "Stopping...".


I don't use automatic backups, but I checked the box in TM Preferences, and a comment appeared indicating that the next automatic backup would begin in about an hour. So I left everything connected and waited to see what would happen. About 45 minutes later I checked again and, this time, the comment said the automatic backup would begin when the drive was connected (the four partitions still showed on the desktop).


So it appears that my TM is dead in the water until Apple issues an update to fix it. Any other ideas would be greatly appreciated. Thanks to all.


Shelly

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Oct 15, 2017 11:13 AM

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Posted on Oct 16, 2017 10:00 AM

John Galt -


I wanted you to know that I called Apple Support today and they resolved my Time Machine issue in a way that was nearly identical to your original advice to me.


Like you, they asked me to de-select, then re-select the destination backup disk, but with a small difference: They started by telling me to disconnect the external USB backup drive. Then they had me open the TM Preferences and de-select the TM backup drive (I was very surprised to see it listed, since it wasn't even connected at the time, but there it was). Then they had me reboot the MacBook Pro, connect the backup drive, and re-select it in the TM Preferences. At that point -- since "Automatic Backup" was still connected -- the backup began almost immediately, and I saw "Backup Now" was once again visible in the TM menu. The backup concluded perfectly and everything's back to normal.


Thanks very much for sticking with me on this. I appreciate your efforts.


Shelly

17 replies
Question marked as Top-ranking reply

Oct 16, 2017 10:00 AM in response to John Galt

John Galt -


I wanted you to know that I called Apple Support today and they resolved my Time Machine issue in a way that was nearly identical to your original advice to me.


Like you, they asked me to de-select, then re-select the destination backup disk, but with a small difference: They started by telling me to disconnect the external USB backup drive. Then they had me open the TM Preferences and de-select the TM backup drive (I was very surprised to see it listed, since it wasn't even connected at the time, but there it was). Then they had me reboot the MacBook Pro, connect the backup drive, and re-select it in the TM Preferences. At that point -- since "Automatic Backup" was still connected -- the backup began almost immediately, and I saw "Backup Now" was once again visible in the TM menu. The backup concluded perfectly and everything's back to normal.


Thanks very much for sticking with me on this. I appreciate your efforts.


Shelly

Oct 15, 2017 2:00 PM in response to Shelly Friedman1

I suggest using the following technique to "reconnect" to the backup disk. You will not lose or otherwise affect its existing backup history in any way.



Open Time Machine Preferences and de-select the Back Up Automatically checkbox. Make sure no backups are in progress, otherwise you'll have to wait for it to finish or terminate.


Then, click the "Select Disk..." button, select the backup disk, then Remove Disk, then Stop Using This Disk.


If you designated more than one backup destination, the "Select Disk..." button is replaced by an "Add or Remove Backup Disk..." option. You have to scroll through the list of backup disks for that option to become visible.


This will not affect any existing backups.


Then, Select Disk... again. Re-select the same one under Available Disks, then Use Disk. If the backup is on a network (TC or AEBS), you will be prompted for the password you provided for that disk in AirPort Utility.


"Waiting to complete first backup" will appear, which means it won't do anything until the next scheduled backup. Despite the implication of that message, it does not mean it needs to create a completely new backup, as if it's creating a brand new one. Your existing backups will still be available.


If you don't want to wait that long, select Back Up Now.


A Notification may appear if your source volume is encrypted and the backup volume is not. That's normal.


Re-select Back Up Automatically. The "Preparing Backup..." status message will remain for a long time. Eventually, "Backing up xxx of yyy" will appear, but those values will not be accurate, nor will the "Estimated time remaining" in Time Machine's Preferences. Just ignore it. It may take a few hours even if your Mac is not allowed to sleep. Time Machine will also pause or become slow if you use your Mac for tasks it considers a higher priority.



Although it is not a requirement, I recommend using more than just one backup drive, each one dedicated for Time Machine's exclusive use and nothing else—no other partitions or data, because a catastrophic failure of a drive with multiple partitions is likely to result in losing everything on the drive. More than one Time Machine backup drive will make sudden and catastrophic loss of all your Mac's data effectively impossible.

Oct 15, 2017 1:45 PM in response to Shelly Friedman1

One other thought on your problem. I didn't notice the icons on your Desktop before, but it looks like you never formatted the drives with Apple's Disk Utility, but used the drive software that came with the drive. Notice the icon for your Macintosh HD? The icons for your external drives are different. Indicating you never formatted with Disk Utility.


If the drive software is not updated to work with High Sierra, you'll see issues like this. Check with the drive manufacturer to see if they have issued an update.


In the future when you buy a drive always format with Apple's Disk Utility. You don't have to buy a Mac drive. You can often save money and buy a PC drive. Format with Disk Utility and voilà it's a Mac drive formatted correctly for your Mac.

Oct 15, 2017 2:40 PM in response to Shelly Friedman1

Please give it more time, perhaps overnight. During that time, leave "automatic" selected, and either leave your MBP connected to power (don't it shut down) or select "Enable Power Nap while on battery power)" in Energy Saver, or both.


Sierra introduced some changes in Time Machine, and High Sierra introduced even more. One of those changes appears to be that TM will not write a Time Machine backup to the backup drive until there is some amount of new data to be written, and examining its logs will reveal that circumstance to be logged as an "error". That "error" should not be taken literally and probably ought to be disregarded until more information can be determined. If Time Machine's Preferences do not indicate the creation of a new backup for another day or longer, then please write back for a suggestion to extract those logs so that they can be examined.


I recommend leaving "back up automatically" selected. De-select it only for justifiable reasons. You may have some, but I can't think of any, and leaving that option de-selected will just complicate troubleshooting. Leave it on for a while and see what happens.


To my knowledge initiating a manual backup should always work. If the backup volumes are mounted (shown on the Desktop) when initiating a manual backup, but TM complains they are not, then something else is wrong.

Oct 15, 2017 4:55 PM in response to Shelly Friedman1

I can't explain the inability to read or write from the USB hard disk. It strikes me as a premature conclusion to draw though. It would help if you had another TM backup drive, but I realize that might not be an immediately available option for you.


I have generally found it necessary to only run the TM backup once every week or every two weeks. For that reason, the "manual" option works best for me.


It really, truly, does not matter, and the reason I recommend leaving it on "automatic" is to advance troubleshooting since TM's automatic backups are the problem you're encountering.


"Automatic" is how I use all of mine, what I'm familiar with, and the configuration for which I can best offer assistance. If the backup drive is not available when TM would like to back up, that's a normal and expected part of its design. TM won't complain until ten days elapses without a backup (for whatever reason). If TM isn't allowed to work "automatically" every day, initiating a manual backup can take a very long time.


Restart your MBP with the backup drive connected, select "automatic", and give it a day or two. The lack of a "Back Up Now" is strange though, and may indicate the need to reinstall macOS. I know of one report on this site that required it for a similar problem (not backing up automatically). Reinstalling macOS is nondestructive and simple enough, and might be worth trying.

Oct 15, 2017 12:40 PM in response to dianeoforegon

dianeofforgon -


Thanks for the response. I don't how to tell which way the drive is formatted... all I can say for certain is that it's Mac OS Extended (Journaled). But I believe you're right, since I just noticed that my TM Preferences now says that there's no " Oldest" or "Newest" backup.


If I decide to re-format the drive, I have 2 questions: how do I do that to ensure I'm using the correct format; and won't re-formatting the external drive mean that I'll lose all the previous backups that TM created in the last few years?


Thanks agin for your help.


Shelly

Oct 15, 2017 2:15 PM in response to dianeoforegon

dianeoforegon -

You're absolutely correct. I'm using a G-Technology drive and used it with the original Mac formatting that was pre-loaded. In the future, I'll be sure to use Disc Utility to re-format any external drives, and I'll check with G-Technology tomorrow to see if they have any software update. Thanks again for going above and beyond.

Shelly

Oct 15, 2017 2:20 PM in response to John Galt

John Galt -


I followed your instructions to the letter, to no avail. After I removed and then reselected the destination drive, I received a message that the automatic backup would begin in 2 minutes; it counted down, and when it reached 0, nothing happened, and no backup started. And the comment in my TM Preferences still continues to say that there's no " Oldest" or "Newest" backup on the drive.


Thanks for trying to help.


Shelly

Oct 15, 2017 4:21 PM in response to John Galt

John Galt -


I'll take your advice and give it a try and some more time. But I'm not optimistic, as all signs point to High Sierra's version of the TM software being no longer able to read from, or write to, the destination USB drive (e.g., the fact that it shows no oldest or latest backups). In addition, there should be a significant amount of new data to be backed up from the MBP, as I recently upgraded both my iPhone and iPad to IOS 11, and backed them up to the MBP. And finally, there is the fact that the "Backup Now" option does not even appear on the TM menu.


Also, please note that. since I don't use the MBP for work, I have generally found it necessary to only run the TM backup once every week or every two weeks. For that reason, the "manual" option works best for me.


I appreciate your help, and will get back to you tomorrow regarding the results.


Shelly

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A Different High Sierra/Time Machine Issue

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