Where is my music

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Level 1

4 points

Where is my music

The other day I was listening to music and I notice a few songs were missing. I’ve tried downloading it again but it says that I haven’t bought it. And if I go look it says I got a refund I didn’t ask for. I never got any money back

Posted on Oct 15, 2017 1:50 PM

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Answer 1

raina_b22

Community Specialist

Oct 16, 2017 10:17 AM in response to NajilaS

Hello NajilaS,

Thank you for using Apple Support Communities.

I understand that you are missing some songs and when you try to download them again, you are getting a message that they haven't been purchased. It also indicates that you received a refund, but you didn't ask for a refund nor did you receive one. Since this is an account related issue, I would recommend going to this link: iTunes Support and provide a full description of the issue.

Best regards.

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