Apple Watch Series 1 slow performance

Question

Level 1

17 points

Apple Watch Series 1 slow performance

I have a 1st generation Apple Watch (42mm case (Model: A1554)).

Since the latest update - WatchOS 4.0 I have experienced a massive degradation in responsiveness on my Apple Watch.

Loading apps, regardless if from Apple or 3rd parties take a long time, they also do not integrate well with my phone (also up to date with latest software) -Some examples:

Apple Wallet takes at least 10 seconds to load up, then once loaded and you select a card it will take a while to load the QR code.
Starting a new ride on Strava on my watch hangs, so i started it on my phone, but it logged both rides? also The wall
launching Activity can take over 10 seconds too.
trying to select a workout.
etc

Any pointers would be great as its beginning to be unusable 😟

Posted on Oct 16, 2017 3:05 AM

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Answer 1

sm.19

Level 1

70 points

Nov 29, 2017 5:03 PM in response to Weejock

I have this problem on Watch OS4, I have to reset my watch a lot, I have done every update, and it is no longer under warranty.

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Answer 2

Jonathan UK

Level 10

164,015 points

Oct 17, 2017 12:36 AM in response to Weejock

Hi

The following steps may help (check after each):

If you have not yet done so, update your iPhone to the latest software:

Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:

Restart your iPhone, iPad, or iPod touch - Apple Support
Restart your Apple Watch - Apple Support
If the issue persists, next close all open apps on your iPhone and then restart both devices again.

Unpair and re-pair your Apple Watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
If the issue persists, consider instead unpairing and setting it up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue then persists, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

Note that Apple Watch Series 1 is a different model range than Apple Watch (1st generation). Be sure to keep this is mind if you ever come to sell your Apple Watch privately, in order to avoid misdescribing it:

Identify your Apple Watch - Apple Support

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Answer 3

Jonathan UK

Level 10

164,015 points

Oct 17, 2017 2:56 AM in response to Weejock

Great - you're welcome! 🙂

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Answer 4

Weejock Author

Level 1

17 points

Oct 17, 2017 12:38 AM in response to Jonathan UK

Hi Jonathan,

I have seen your instructions elsewhere after i posted my Q, I had tried the 1st 2, but i took the punt and repaired the watch with my phone. This does seem to work so far.

thanks

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