Ethernet dongle not recognized once Mac goes to sleep

Question

Ethernet dongle not recognized once Mac goes to sleep

Hello,

I have been having an issue with my MacBook Pro recognizing my ethernet dongle once the MacBook goes to sleep. Once I wake my MacBook up again, it says that the ethernet cable is unplugged. I've tried updating the drivers from the product's website and trying different ports but nothing works. The only way I can get my MacBook to recognize my dongle is rebooting it. Once I log in, I have no issues with my MacBook using the ethernet dongle instead of the WiFi. I know the dongle works since I've tried it on another MacBook with no issues so it's definitely my laptop. The only thing I can think of is to do a complete reset but I don't want to for obvious reasons. Does anyone have any ideas as to why my MacBook is acting up?

Thanks.

MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.6)

Posted on Oct 16, 2017 6:47 AM

Reply

Answer 1

Oct 16, 2017 7:15 AM in response to Twistable_deer

For testing, try creating a new user and see if the same behavior occurs after sleep.

If it works, then there is something running in your own account that is causing it.

Reply

Answer 2

Eric Root

Level 10

685,251 points

Oct 18, 2017 8:11 AM in response to Twistable_deer

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 3

Nov 10, 2017 10:57 AM in response to Twistable_deer

I had the same issue with my ethernet dongle. I am tried a lot of solutions but without positive results. Try to install new drivers (version 1.0.16) from Realtek website. In my case this issue resolved.

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=56& Level=5&Conn=4&DownTypeID=3&GetDown=false

Reply

Answer 4

Oct 18, 2017 7:00 AM in response to Luis Sequeira1

Unfortunately, creating a new account did not help. I suspect that there is something going on with the OS itself. If you have any more ideas, please let me know. I will most likely reinstall MacOS to hopefully resolve this issue once and for all.

Thanks

Reply

Answer 5

Oct 16, 2017 7:15 AM in response to Luis Sequeira1

Hey Luis,

That is a terrific idea! I can't believe I didn't think of that 😝 I will try that and let you know what happens.

Thanks!

Reply

Answer 6

Eric Root

Level 10

685,251 points

Oct 27, 2017 5:59 PM in response to Twistable_deer

It appears the drivers for the dongle weren't loading. Have you checked for updated drivers?

Reply

Answer 7

Nov 7, 2017 8:57 AM in response to VladyslavR

Thanks! I'll give that driver a try. The drivers from the manufacturer website didn't help so I've installed the Realtek ones and I will report my findings.

Thanks

Reply

Answer 8

Nov 10, 2017 10:57 AM in response to VladyslavR

Thank you all for the help! Updating the drivers using the Realtek link has solved my issue 😀

Thanks!

Reply

Answer 9

Oct 27, 2017 8:50 AM in response to Eric Root

Hey Eric,

Sorry this took so long. My adapter stopped working so I ran the program and here are the results. The adapter is called Realtek USB 10/100/1000 LAN. Please let me know if you see any issues:

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-27 11:45:48

Download EtreCheck from https://etrecheck.com

Runtime: 2:02

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

Ethernet adapter not working

Hardware Information: ⓘ

MacBook Pro (15-inch, 2016)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,3

1 2.7 GHz Intel Core i7 (i7-6820HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless:
en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 95

iCloud Quota: 4.96 GB available

Video Information: ⓘ

Intel HD Graphics 530 - VRAM: 1536 MB

Color LCD 3360 x 2100

AMD Radeon Pro 455 - VRAM: 2048 MB

Disk Information: ⓘ

APPLE SSD SM0512L disk0: (500.28 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted>
[EFI]: 315 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 499.31 GB

(disk0s3) <not mounted>
[Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

VIA Labs, Inc. USB2.0 Hub

Apple Inc. iBridge

USB31Bus

VIA Labs, Inc. USB3.0 Hub

Realtek USB 10/100/1000 LAN

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 498.97 GB (119.31 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 499.31 GB Online

System Software: ⓘ

macOS Sierra
10.12.6 (16G29) - Time since boot: about 3 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Possible adware: ⓘ

Unknown file: /Library/LaunchDaemons/com.reimage.cleaner.plist

One possible adware file found. [Remove/Report]

Clean up: ⓘ

/Library/LaunchAgents/com.MadCatz.MadCatzSmartTechnology.plist

/Library/PrivilegedHelperTools/MadCatzSmartTechnology.app/Contents/MacOS/MadCatz SmartTechnology

Executable not found!

/Library/LaunchDaemons/com.easeus.dataprotectbackup.plist

/Volumes/EaseUS Data Recovery Wizard/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback

Executable not found!

/Library/LaunchDaemons/org.wireshark.ChmodBPF.plist

/Library/Application Support/Wireshark/ChmodBPF/ChmodBPF

Executable not found!

3 orphan files found. [Clean up]

Kernel Extensions: ⓘ

/Applications/Screenflick.app

[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Lookup]

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.1.28) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.1.28) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.1.28) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.1.28) [Lookup]

/Library/Extensions

[not loaded] com.Logitech.Control Center.HID Driver (3.9.3 - SDK 10.8) [Lookup]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.3 - SDK 10.8) [Lookup]

[loaded] com.logitech.manager.kernel.driver (6.60.1 - SDK 10.11) [Lookup]

[loaded] com.paragon-software.filesystems.ntfs (15.0.828 - SDK 10.10) [Lookup]

[not loaded] com.prolific.driver.PL2303 (1.6.0 - SDK 10.9) [Lookup]

/Library/StartupItems/DoubleCommand

[not loaded] com.baltaks.driver.DoubleCommand (1.7 - SDK 10.8) [Lookup]

/System/Library/Extensions/IONetworkingFamily.kext/Contents/PlugIns

[loaded] com.realtek.driver.AppleRTL815XComposite (1.0.11 - SDK 10.9) [Lookup]

[not loaded] com.realtek.driver.AppleRTL815XEthernet (1.0.11 - SDK 10.9) [Lookup]

Startup Items: ⓘ

DoubleCommand: Path: /Library/StartupItems/DoubleCommand

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 181 Apple tasks

[running] 97 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 39 Apple tasks

[loaded] 162 Apple tasks

[running] 116 Apple tasks

Launch Agents: ⓘ

[running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2016-09-12) [Lookup]

[failed] com.MadCatz.MadCatzSmartTechnology.plist (? aa0b6efb 0 - installed 2016-08-12) [Lookup] - /Library/PrivilegedHelperTools/MadCatzSmartTechnology.app/Contents/MacOS/MadCat zSmartTechnology: Executable not found!

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-02-06) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-06-15) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 3e6ab3da 72ac4dde - installed 2017-10-23) [Lookup]

[running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-06-24) [Lookup]

[loaded] com.privateinternetaccess.osx.PIA-VPN.plist (? 87063a21 53eb995e - installed 2017-10-24) [Lookup]

[running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-10-27) [Lookup]

[running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-10-27) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-02-06) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-02-06) [Lookup]

[failed] com.easeus.dataprotectbackup.plist (? 2511cb8c 0 - installed 2017-03-30) [Lookup] - /Volumes/EaseUS Data Recovery Wizard/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback: Executable not found!

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-03-23) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[running] com.mg-soft.mgtrapd.plist (? 164c48d9 c8c219a4 - installed 2017-05-24) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

[running] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-06-24) [Lookup]

[loaded] com.paragon-software.ntfs.loader.plist (Apple, Inc. - installed 2017-07-15)

[running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-06-16) [Lookup]

[not loaded] com.reimage.cleaner.plist (? 0 ? - installed 2017-06-06) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-08-24) [Lookup]

[running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-10-27) [Lookup]

[failed] homebrew.mxcl.dnsmasq.plist (? 7117d8df f97784a9 - installed 2017-02-23) [Lookup]

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2017-09-21) [Lookup]

[loaded] org.wireshark.ChmodBPF.plist (? d4207e05 0 - installed 2017-10-26) [Lookup] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!

User Launch Agents: ⓘ

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-07-21) [Lookup]

[loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-10-20) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-01-30) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 3de6d4de 8fca9cd8 - installed 2017-10-24) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (? e782d02b 783c4fec - installed 2017-09-21) [Lookup]

[running] tv.plex.player-helper.plist (? cc7bdb1f 781aae0c - installed 2017-07-16) [Lookup]

User Login Items: ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-09-13)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Flux Application

(/Applications/Flux.app)

WhatsApp Application - Hidden

(/Applications/WhatsApp.app)

Automator Application

(/Applications/Automator.app)

Evernote Application

(/Applications/Evernote.app)

RingCentral for Mac Application - Hidden

(/Applications/RingCentral for Mac.app)

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2017-08-10)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-01) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-07-24)

AdobePDFViewer: 17.012.20098 (installed 2017-09-01) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-23) Check version

User internet Plug-ins: ⓘ

ZoomUsPlugIn: 4.0.38982.0714 (installed 2017-07-21) [Lookup]

3rd Party Preference Panes: ⓘ

Java (installed 2017-10-23) [Lookup]

NTFS (installed 2017-06-16) [Lookup]

Time Machine: ⓘ

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 498.97 GB Disk used: 379.67 GB

Destinations:

Time Machine [Network]

Total size: 0 B

Total number of backups: 4

Oldest backup: 2017-08-30, 3:06 AM

Last backup: 2017-09-03, 5:45 PM

Size of backup disk: Too small

Backup size 0 B < (Disk used 379.67 GB X 3)

Top Processes by CPU: ⓘ

41%
VLC

17%
Slack Helper

16%
kernel_task

12%
mdworker

10%
WindowServer

Top Processes by Memory: ⓘ

1.33 GB
Google Chrome Helper

1.11 GB
kernel_task

620 MB Slack Helper

518 MB Google Chrome Helper

471 MB Google Chrome Helper

Top Processes by Network Use: ⓘ

Input Output Process name

541 KB 391 KB mDNSResponder

537 KB 91 KB Slack

196 KB 168 KB biometrickitd

66 KB 53 KB TeamViewer_Service

38 KB 23 KB WhatsApp

Top Processes by Energy Use: ⓘ

38.88 VLC

10.36 WindowServer

5.28 Slack

4.90 Google Chrome

Virtual Memory Information: ⓘ

3.16 GB
Available RAM

391 MB Free RAM

12.84 GB
Used RAM

2.78 GB
Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

Simple Recorder: 1.6.1 (installed 2017-10-02)

Fotor Photo Editor: 3.4.0 (installed 2017-10-03)

Microsoft Remote Desktop: 8.0.27325 (installed 2017-10-03)

Slack: 2.8.1 (installed 2017-10-11)

Realtek USB Ethernet Network Adapter:
(installed 2017-10-15)

Java 8 Update 151:
(installed 2017-10-23)

Wireshark 2.4.2 Intel 64:
(installed 2017-10-26)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-10-27 08:44:22 Fitbit Connect.app Crash [Open]

2017-10-26 20:33:09 galileod Crash [Open]

Cause: Assertion failed: (!pthread_mutex_destroy(&m)), function ~recursive_mutex, file ../boost/thread/pthread/recursive_mutex.hpp, line 92.

2017-10-26 17:25:11 com.apple.AmbientDisplayAgent Crash [Open]

Cause: objc_msgSend() selector name: isEqual:

2017-10-26 17:25:09 snmpd Crash [Open]

Cause: abort() called

*** error for object 0x7fb2a1751ba8: incorrect checksum for freed object - object was probably modified after being freed.

2017-10-26 13:23:53 TeamViewer.app High CPU use [Open] [Details]

2017-10-26 10:18:23 Wireshark.app High CPU use [Open] [Details]

2017-10-25 00:18:32 fud Crash [Open]

Cause: objc_msgSend() selector name: respondsToSelector:

2017-10-19 13:32:31 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.logitech.manager.kernel.driver 6.60.1

com.Cycling74.driver.Soundflower 1.6.7

org.virtualbox.kext.VBoxNetAdp 5.1.28

org.virtualbox.kext.VBoxNetFlt 5.1.28

org.virtualbox.kext.VBoxUSB 5.1.28

org.virtualbox.kext.VBoxDrv 5.1.28

com.paragon-software.filesystems.ntfs 828.0.15

com.Logitech.Control Center.HID Driver 3.9.3 (addr 0xffffff7f8f266000, size 278528)

Thanks!

Reply

Answer 10

Oct 27, 2017 9:00 AM in response to Twistable_deer

I also ran the test after a reboot and now my ethernet dongle is working. Here are the results:

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-27 11:59:46

Download EtreCheck from https://etrecheck.com

Runtime: 1:53

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Ethernet adapter not working - results after reboot

Hardware Information: ⓘ

MacBook Pro (15-inch, 2016)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,3

1 2.7 GHz Intel Core i7 (i7-6820HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless:
en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 95

iCloud Quota: 4.96 GB available

Video Information: ⓘ

Intel HD Graphics 530 - VRAM: 1536 MB

Color LCD 3360 x 2100

AMD Radeon Pro 455 - VRAM: 2048 MB

Disk Information: ⓘ

APPLE SSD SM0512L disk0: (500.28 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted>
[EFI]: 315 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 499.31 GB

(disk0s3) <not mounted>
[Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

VIA Labs, Inc. USB2.0 Hub

Apple Inc. iBridge

USB31Bus

VIA Labs, Inc. USB3.0 Hub

Realtek USB 10/100/1000 LAN

USB31Bus

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0

Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 498.97 GB (119.20 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 499.31 GB Online

System Software: ⓘ

macOS Sierra
10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/Screenflick.app

[loaded] com.Cycling74.driver.Soundflower (1.6.2 - SDK 10.6) [Lookup]

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.1.28) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.1.28) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.1.28) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.1.28) [Lookup]

/Library/Extensions

[not loaded] com.Logitech.Control Center.HID Driver (3.9.3 - SDK 10.8) [Lookup]

[not loaded] com.Logitech.Unifying.HID Driver (1.3.3 - SDK 10.8) [Lookup]

[loaded] com.logitech.manager.kernel.driver (6.60.1 - SDK 10.11) [Lookup]

[loaded] com.paragon-software.filesystems.ntfs (15.0.828 - SDK 10.10) [Lookup]

[not loaded] com.prolific.driver.PL2303 (1.6.0 - SDK 10.9) [Lookup]

/Library/StartupItems/DoubleCommand

[not loaded] com.baltaks.driver.DoubleCommand (1.7 - SDK 10.8) [Lookup]

/System/Library/Extensions/IONetworkingFamily.kext/Contents/PlugIns

[loaded] com.realtek.driver.AppleRTL815XComposite (1.0.11 - SDK 10.9) [Lookup]

[loaded] com.realtek.driver.AppleRTL815XEthernet (1.0.11 - SDK 10.9) [Lookup]

Startup Items: ⓘ

DoubleCommand: Path: /Library/StartupItems/DoubleCommand

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 183 Apple tasks

[running] 95 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 38 Apple tasks

[loaded] 162 Apple tasks

[running] 117 Apple tasks