Caller ID not working on iPhone after iOS 11

Check your settings

See if you still need help after each step:

1. Make sure that you have the latest version of iOS.
2. Turn on Set Automatically1 in Settings > General > Date & Time. This automatically sets your date and time based on your time zone. If there’s an available time-zone update, your device lets you know.
3. Check that your device shows the correct time zone in Settings > General > Date & Time > Time Zone.

Then you had better checked the CLIP service status on the network for your number. You can do it by using special codes sent directly from your phone.

To check the CLIP status, go to your Phone application, select the keypad screen, and enter this sequence: *#30# (and then press the green dial button:

If CLIP service is enabled for you, the network would response as follows:Calling Line Presentation Enabled

If the CLIP is Disabled, you may try to activate the service for your number. Press Dismiss to return to the Phone application, and press the CLIP activation sequence as follows (the 445850238088 must be replaced by your phone number, along with the country code at the beginning):

This should activate the CLIP service on the network for you. If the problem still persists, you must contact the Apple support, since in such a case, there is a problem with the device. Good luck.

I have an iPhone 7 plus and I am experiencing the same issue. After update my caller id is not working. I checked to make the caller id button is toggled on to show my caller id. I called my carrier and they said it is not a carrier problem to call Apple Care. I called Apple Care and they have not been able to fix my issue case number 100330615860.

Hi joe_7399,

My iPhone 5S is running on the latest iOS 11.0.3 with enabled 'Show my caller ID', but my caller ID still hidden when I call somebody.
I have tried to reset the network settings and also tried to disable and enable the 'Show my caller ID' option again.
These steps temporarily solved my issue, however after some outgoing calls the issue appears again.

Therefore it is obviously that we are talking about an iOS11 bug.
Apple should fix this as soon as possible.

I have the same issue with Show my caller ID, which is apparently related to the software update (11.0.3 and maybe even earlier). This happens unexpectedly, when travelling across the country or spending some time connected to different base stations, and/or after few outgoing calls. The settings in the phone itself show always that the feature is switched ON, however it obviously does not get this information from the cellular network. The temporary remedy - switching the toggle OFF and ON again. This helps for some time, but Apple just HAS TO RESOLVE this boring issue in the very next iOS upgrade.

Hi there, I am having the same issue with my iPhone 6s. I updated the IOS and now my caller ID functionality is turned off. I am unable to turn it on so when I call someone it presents me as an unknown or private number. Any help would be great as this is extremely frustrating.

Hi AnthyH,

I don't think Apple has anything to do with the caller ID issue. Your carrier said they have changed nothing in their system, could it meant that they have not upgraded their system ? The caller ID problem only exists when we are using DST or PROGRESSIVE sim cars. Try using a sim card from another countries and you will have no issue.

Caller ID does not work and your response is to make sure we have downloaded the cause of problem (latest iOS) and set automatic time??????????? ***?

Me, too! As well as delayed typing and HORRIBLE battery life

Go to Settings > Phone > Show caller ID. The sekector toggle woul show that it is ON. Nevertheless, switch it OFF and then ON again. This helped in my case.

Hi,

Thanks for the feedback but my issue is that the toggle doesn’t actually work. It’s been deactivated and I am unable to turn it on or off.

Thx

Sean

Thanks so much for the help. All is enabled so will try contact Apple support.