Cant Open Outlook Attachments

Question

Level 1

5 points

Cant Open Outlook Attachments

Of recent have noticed that Outlook for MacOS Sierra on O365 E3 won't open some attachments randomly. I can see the email has an attachment but its greyed out and I cant open it.

I can see and open the attachment via OWA and on my phone but not on Outlook for Mac 2016. There are a few emails with the same issue and it is NOT specific to a sender or an attachment type. The OS version is 10.12.6, and the Outlook version is 15.39. Would appreciate some quick support as this is on corporate email and some attachments are too huge to open on my phone.

MacBook Pro, macOS Sierra (10.12.6)

Posted on Oct 16, 2017 12:35 PM

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Answer 1

Nov 14, 2017 6:56 PM in response to lijochan

It's a problem with Outlook but there is no solution yet.

here is a workaround from Microsoft.

I also found out that you can move that message to the archive folder, then access folder properties (ctrl + click on folder) and click "EMPTY CACHE" on properties. This will delete existing records and will download again the mail and the attachment.

You can do the same with the INBOX folder (without moving the item to ARCHIVE) but that may take a lot more time depending on the number of mails and attachments in your inbox

https://grok.lsu.edu/image/39212.png

https://grok.lsu.edu/image/39213.png

Attachments are grayed out or you’re unable to download attachments [WORKAROUND]

Last updated: August, 2017

ISSUE

Attachments are grayed out or you’re unable to download the attachments.

STATUS: Workaround

We’re working to resolve this issue. In the meantime, please use your Web mail to download or view the attachment.

Another workaround is to forward the email to yourself, remove all the content of the email before sending, except for the attachments. The attachments will be available to view and download in the forwarded email.

Fixes or workarounds for recent issues in Outlook for Mac - Outlook for Mac

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Answer 2

Eric Root

Level 10

685,251 points

Oct 17, 2017 10:35 AM in response to lijochan

Try looking/posting here.

Microsoft Support – Office for Mac (2)

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