Brodit Cradle Cable not supported by iOS 11.x

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AJSG1969 Author

Level 1

10 points

Brodit Cradle Cable not supported by iOS 11.x

I have been trying to get an answer from AppleCare but up to know have been given a quite preposterous reply.

Basically all three of our Brodit iPhone 6s car cradles stopped working (accesory not supported) at the same time on on both my iPhone 6s's. The failure coincided with the upgrade to iOS 11.'s

AppleCare's only reply was that is was Brodit's responsability to update the firmware of the cables every time Apple updates its software.

Has anyone found a solution, either how to downgrade the operating system or a way to get it to accept those cables? I find the idea that I have to spend £300 in new cradles plus the labour to swap them due to an iOS change quite tough to accept.

Thanks,

Andrew.

iPhone 6s, iOS 11

Posted on Oct 18, 2017 11:24 PM

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Answer 1

ckuan

Level 10

120,926 points

Oct 18, 2017 11:41 PM in response to AJSG1969

Well are they MFi certified? If so take it up with them.

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Answer 2

ckuan

Level 10

120,926 points

Oct 18, 2017 11:32 PM in response to AJSG1969

Sorry, but 3rd parties cables need to be MFi certified to work with Apple devices.

Read here: Identify counterfeit or uncertified Lightning connector accessories - Apple Support

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Answer 3

ckuan

Level 10

120,926 points

Oct 18, 2017 11:54 PM in response to AJSG1969

You didn't answer my question.

Again are the cradles and cables MFi certified?

Doesn't matter how big this supplier is in this world.

If it's not MFi certified then there's no guarantee that it will work.

There is no attitude, read the MFi link again I've provided earlier.

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Answer 4

ckuan

Level 10

120,926 points

Oct 19, 2017 2:29 AM in response to AJSG1969

Whatever you think, Apple did not make those cradles or cables.

Apple is the platform and all 3rd parties have to test and go along, they might also have to update their firmware.

You should go after the manufacturer.

iOS changes all the time and the next is coming iOS 11.1.

And further down the road there will be more iOS updates, this is call progress.

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Answer 5

deggie

Level 10

167,525 points

Dec 24, 2017 6:06 AM in response to zakmichaels

There is nothing more to learn, if you have a Made for iPhone certified cable and it stopped working when you updated and gave you an accessory not supported message you need to check with the manufacturer of the cable.

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Answer 6

AJSG1969 Author

Level 1

10 points

Oct 18, 2017 11:46 PM in response to ckuan

They worked perfectly well for a year, if three of them fail at the same time on two separate devices, and the only variable is the change in OS the issue is with Apple.

This attitude is not helpful.

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Answer 7

AJSG1969 Author

Level 1

10 points

Oct 19, 2017 2:14 AM in response to ckuan

They worked perfectly well for a year, if three of them fail at the same time on two separate devices, and the only variable is the change in OS the issue is with Apple.

This attitude is not helpful.

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Answer 8

AJSG1969 Author

Level 1

10 points

Oct 18, 2017 11:38 PM in response to ckuan

Brodit is certified to sell these holders. I have spoken to the company in Sweden and they are one of the world's largest supplier of licensed cradels.

http://www.brodit.com/brodit.html?pn=home

Regards.

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Answer 9

ckuan

Level 10

120,926 points

Oct 20, 2017 1:21 AM in response to AJSG1969

FYI, this is a user to user technical forum. Apple is not here.

No matter what you think or find, your issue cannot be resolved in this forum.

And whether it's expensive or not is also irrelevant.

Again you bought the cable from a 3rd party, it's not made by Apple.

You should go after the company that makes the cradle / cables.

Enough said, good luck.

FWIW, My MFi certified car charger and lightning cable still works since 2012 (using iOS 6.0 all the way without skipping an updates till iOS 11.0.3)

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Answer 10

ckuan

Level 10

120,926 points

Oct 20, 2017 1:56 AM in response to AJSG1969

And?

I have iPhone 3G, 4s, 5, 5s, 6, 6s Plus, 7 and now 8 Plus with max iOS version on all iPhones.

I also have iPad 3rd generation, iPad Air 2 and iPad Pro 12.9".

I still have all 30 pins and lightning cables from the original boxes and are still been used.

I was also a developer for Windows and Mac.

I am retired now and enjoying my free time.

Anyway this is my last post, good luck.

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Answer 11

AJSG1969 Author

Level 1

10 points

Oct 19, 2017 1:46 AM in response to ckuan

From Brodit:

All cables are MFI Certified and produced by Griffin.

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Answer 12

ckuan

Level 10

120,926 points

Oct 19, 2017 1:54 AM in response to AJSG1969

Then go after them.

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Answer 13

Dec 24, 2017 1:53 AM in response to AJSG1969

Hey Andrew,

Did you find anything out further on this issue in any other forum? I, too, am having the same problem.

Thanks,

Zak

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Answer 14

Dec 25, 2017 2:10 AM in response to deggie

Thanks, deggy. That’s why I asked the OP if he found anything further through some OTHER forum. E.g., a Brodit forum or some work around. There’s usually always more to learn.

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Answer 15

AJSG1969 Author

Level 1

10 points

Oct 20, 2017 12:28 AM in response to ckuan

No Apple cable, be them from Apple or any other manufacturer state that they are liable to no longer be functional due to Apple's policy of planned obsolecence or other marketing ploy.

Fact of the matter is that there is no physical change in the cable, there is no way for a consumer who has bought the cable to update it in any way. These cables are very expensive and it is absurd that a new Operating system makes a physically identical cable obsolete.

As a consumer and as investor I find this totally abhorrent.

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