Hi there,
I'm seeing a lot of unremovable on my Mac Pro Retina screen and would like to know if it's a known hardware issue? And it's covered under Apple warranty as my warranty had expired.
Thanks in advance.
SV
MacBook Pro with Retina display
Hi,
If you search for "staingate" you'll find lots of people's Macs have this issue. There was an internal document regarding repair guidelines, but it very recently expired. There never was a public release for a repair program. I would bring the Mac to an Apple Store “genius” bar for a free diagnosis and ask for a free repair; if initially denied, ask to be elevated, etc. If still no luck, ask for the Apple Customer Service phone number and contact them. Be polite but firm: https://support.apple.com/contact
Cleaning Apple products:
https://support.apple.com/en-gb/ht204172
https://support.apple.com/en-gb/HT201294
and this:
http://www.macworld.co.uk/how-to/mac/how-professionally-clean-mac-iphone-screens -3609155/
Unremovable stain on Mac Pro Screen
