Erasing iCloud storage

iCloud Drive

You can manage and delete files you store in iCloud Drive from your iPhone, iPad, iPod touch, Mac, or Windows PC.

With iOS 11 or later, files that you delete from iCloud Drive remain in Recently Deleted for 30 days before they are removed from your device.

iPhone, iPad, or iPod touch

You can use these steps to manage your files from your iPhone, iPad, or iPod touch:

iOS 11 or later:

1. Go to the Files app and tap Browse.
2. Under Locations, tap iCloud Drive > Select.
3. Choose the files that you want to delete, then tap .
4. Go to Locations > Recently Deleted > Select.
5. Choose the files that you want to delete.
6. Tap Delete.

iOS 10.3 or earlier:

1. Go to the iCloud Drive app.
2. Tap Select.
3. Choose the files that you want to delete.
4. Tap Delete > Delete from iCloud Drive.

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.

If necessary contact iCloud Support. You may have to try twice.

iCloud Support

Try Apple ID support. There is a chat and Twitter option also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

You are welcome.