Did I get a bad iPhone 6?

I purchased an iPhone 6 shortly after they were released. It was a great phone and it ran so much faster than my iPhone 4S.


After about a year and a half, I started running into problems with my iPhone 6. First, the handshake stopped working, then there were other issues. I called Apple numerous times but none of the problems seemed to have a solution and they did not seem to have any knowledge of them. I was keeping notes on the ever increasing list of troubles arising from my iPhone. Then the list got too long to bother with anymore.


A few months ago I started getting unexpected, rapid battery discharges. The battery would be at 50%, then suddenly drop-off and the phone would shut off. Upon putting it back on the charger, it would be back to 50% again quite quickly. Since then, the reliability issues I’m having with this phone have simply gone crazy. I’m reminded of the nightmares I used to have with my Blackberry. At least the phone doesn’t seize up completely... yet, it just doesn’t do what I want it to at the time. This is happening so frequently during the day that I have to wonder how long it will continue to be beneficial to take it with me.


Was my iPhone 6 made close to quiting time on a Friday? Are the problems as a direct result of Bendgate? Are all these issues only related to my phone or are iPhone problems like this becoming widespread? Should I even consider getting another iPhone when over half the life of my iPhone 6 has been riddled with issues? I can’t help but think how all these problems are only isolated to my iPhone 6 but Apple doesn’t seem to be aware of any of the problems I’m having. This is obviously a bad phone and even though some of the issues got somewhat better with iOS 11, the latest revisions seem to have made it much worse. I’m worried that another upgrade could brick it permanently, even surpassing the lack of performance I received from my Blackberry (it was merely semi-bricked).

iPhone 6, iOS 11.0.3

Posted on Oct 21, 2017 3:27 AM

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4 replies

Oct 25, 2017 1:34 PM in response to LACAllen

I can’t see getting assurance from any one person. As I am happy with all the rest of my Apple hardware, I have felt and continue to feel that I just got stuck with a lemon iPhone. It happens.


When I reset my phone to factory settings, I never installed any apps or imported any of my data for no less than 3-4 days, running the phone exactly the way I purchased it, with the exception of a more recent OS. Most of the issues were still there so it confirmed that the problems were with the phone’s hardware and not the OS or the apps I’d installed. I used the phone as a new phone and have never done a restore from backup on it and still only have 17GB of memory used on the phone.


I did a full charge on the phone the other day (100%) and about 15 minutes later, it showed low battery and turned off. Apple refers to this as a battery issue with the 6 Plus but it sounds more like an internal issue to me. Apple stated that bendgate can cause chips to loosen from the motherboard over time. The odd thing with the battery issues is that the battery will suddenly drop-off, the phone thinks it has very little charge and will often turn itself off. When you plug the charger back in, it usually doesn’t take lake to get back to the charge it last had before falling off. If the batter really went dead, it would take some time to charge back to 50%, 100% or whatever the level was before. To me, this indicates that the battery is not dead but that the phone is simply fooled into thinking it went dead, indicating that the problem is not with the battery at all, but rather with the motherboard and possible shorting out chip-set.


As I am from Canada and not the US, I checked into the out-of-service repair and it caps out at $389. For that money, I can get a brand new iPhone 6s - 32GB. As I doubt I could live with 32GB (as I have 64GB now) on a fully functioning iPhone, I looked to upgrade higher, but the only iPhone with 64GB is the iPhone 8, which consequently has a current battery overheating problem. It was the 8’s battery problems that first make me wonder if it wouldn’t be a good idea to explore options with other manufacturers. But as the Samsung Note 7 had a flammability problem, which they issued a recall for, installed another battery, only to have exactly the same problem, then recalling the Note 7 once again and simply abolishing this model, indicates that battery issues are not isolated to Apple or the iPhone, but rather to lithium batteries in general but especially when stored in very confined spaces.


I’m certain that Apple will get their iPhone 8 battery issues sorted out for the 8s (or whatever the next model will be called). My question at this time is, will my phone last me that long or, quite honestly, will it even last me to the end of the current month?

Oct 21, 2017 5:43 PM in response to micraman

Cell phone years are like 30 yrs. Your iPhone 6 is like 90 yrs old. They are several generations of technology behind the current models. despite that, they are still really good phones. I have a 6 plus and its fine. If things progress the way they are then iOS 12 may not work with the 6 and 6 plus so you don't really have to worry about another major update. There are some bugs in the latest iOS but they will get them resolved. if your phone is slow you can try a few things but eventually, you will need to do a factory restore and set up like new.

Oct 21, 2017 11:14 PM in response to micraman

All I’m looking for is some assurance that I have a particularly poorly made iPhone 6 and that the likelyhood of me having problems like this with my next phone are little to none.


Who exactly would you like to give you that opinion?


What credentials would they need to be an authority on the millions of iPhone produced between then and now, and offer you assurance you'll get one in the future that will be fine and not be problematic?


As far as restoring the phone back to factory settings, I just did that prior to the launch of iOS 11 and it made very little difference, even before installing any apps or accessing any of my data. Nearly every problem I’d been having with my phone were still there, the only difference being that I was running iOS 10, as opposed to the OS that was on the phone at the time of purchase. It’s not difficult to discern that the issues are definately with the phone.


After you reset your current phone, did you restore a backup right away, or did you set up as new and use the phone for a few days? This is how you determine a hardware issue from a software issue. If your issues persist, you have some sort of hardware problem. If they go away, there is an app or some data currently on your phone that is corrupt.


If your phone is indeed failing, Apple should provide you an out of warranty replacement for far less than a new phone. Assuming you are US based...


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Oct 21, 2017 9:15 PM in response to askbarnabas

Thanks for your response welafever. No, my iPhone 6 is not 90 years old but I do understand that being close to 3 years old, it should be light-years away from having the latest technologies, although I don’t find the 7s and 8s to have any mind-blowing advances, like my 6 did over the 4S. I’ve only had two iPhones, my 6 and 4S, so at 3 years old, my 4S was getting a bit sluggish but didn’t have all the issues I’m experiencing with my 6. At nearly 3 years old, my iPhone 6 should be getting slower, not malfunctioning. Yes, iOS 11 has it’s bugs, but most of the problems I’m having aren’t related to the OS, they’re battery failures and possibly hardware failures as well. Apple admits to battery failures on the iPhone 6 Plus but so far, don’t seem to think they exist on the iPhone 6. So like many others, I have found that the battery issues also extend to the iPhone 6.


I wouldn’t even entertain the idea of updating to iOS 12 (if that would even be possible) on the iPhone 6. I’m wondering whether I should even bother to update to newer versions of iOS 11, as the phone is already getting worse, seemingling with every update, unless of course that’s just the phone dying. Now I’m wondering if I should even continue to update my iPad Pro.


As far as restoring the phone back to factory settings, I just did that prior to the launch of iOS 11 and it made very little difference, even before installing any apps or accessing any of my data. Nearly every problem I’d been having with my phone were still there, the only difference being that I was running iOS 10, as opposed to the OS that was on the phone at the time of purchase. It’s not difficult to discern that the issues are definately with the phone.


I‘ve converted over to nearly every device in the Apple family and have been pleased with them all. That is why this particular iPhone is causing me such grief. I would kick myself if I puchased another one to end up having the same displeasure starting only a year or so later. I purchased Apple products because I thought they’re as good or better than the competition. I am not loyal to anybody and I’m strictly in it for what the products do for me. That is why, even though I’m not a fan of Android, I’m wondering if I’d have better luck with another brand of phone.


A phone, or any other device, should not only last to the end of it’s warranty period and then start giving up. Apple took the stand, that even though there were glaring problems with the manufacturing of the iPhone 6, that these problems would not be addressed outside of the standard warranty period. This was not the fault of the customers but they are the ones forced to pay for the hardware defects. I was not at all impressed when the second day of owning my new iPhone 6, with my phone in my front pocket, I leaned against a table and my phone bent. This also was not covered by warranty. Who knew that they would be so delicate? I already was aware of bendgate and was being careful with my iPhone, just what was now required was a new level of careful, like we’d never had to consider before.


All I’m looking for is some assurance that I have a particularly poorly made iPhone 6 and that the likelyhood of me having problems like this with my next phone are little to none. If others discuss how they’ve also had many issues with their iPhones, then I should seriously consider changing brands.

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Did I get a bad iPhone 6?

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