My iPad does not recognise my fingerprint id

My iPad does not recognise my fingerprint. I cannot access Apple store. How do I go back to my numeric passcode

iPad Pro 9.7-inch WiFi, Cellular

Posted on Oct 23, 2017 2:50 AM

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Posted on Oct 23, 2017 5:29 AM

Make sure your finger is dry and clean. Go to Settings/Touch ID & Passcode to turn off Touch ID. It should ask for your Passcode to access the panel. You can delete and reenter your fingerprint.

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My iPad does not recognise my fingerprint id

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