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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi
If your friend lives sufficiently nearby that she can visit and assist you with the process, then follow these steps:
If the Apple Watch has not yet been erased, then ask your friend to follow the instructions here (under "Erase your Apple Watch") to erase the Apple Watch manually:
Unpair your Apple Watch and iPhone - Apple Support
Activation Lock (which prevents unauthorised use of Apple Watch if it is lost or stolen) may also be enabled:
About Activation Lock on your Apple Watch - Apple Support
If Activation Lock is enabled:
You will be prompted for the previous owner's Apple ID and password upon starting to pair the Apple Watch to your own iPhone:
Ask your friend to enter her Apple ID and password on your iPhone when prompted:
If it is not convenient for your friend to assist you in person:
As your friend no longer has a working iPhone, ask her to follow these steps to unpair the Apple watch and also to turn off Activation Lock, enabling you to pair it to your own iPhone under your own Apple ID:
If she has already taken those or other steps that should have removed Activation Lock, then it may help if you follow these steps:
On your iPhone: close the Watch app:
Restart both your iPhone and Apple Watch, turning both off together, then restarting your iPhone first:
Re-try pairing and setting up the Apple Watch:
If the Apple Watch then remains locked by Activation Lock, either:
Ask your friend to accompany you and the Apple Watch to a Genius Bar appointment, taking along her original proof of purchase for the watch.
Or ask your friend to contact Apple Support and explain that she has been unable to remove Activation Lock from an Apple Watch that she has sold:
Hi
If your friend lives sufficiently nearby that she can visit and assist you with the process, then follow these steps:
If the Apple Watch has not yet been erased, then ask your friend to follow the instructions here (under "Erase your Apple Watch") to erase the Apple Watch manually:
Unpair your Apple Watch and iPhone - Apple Support
Activation Lock (which prevents unauthorised use of Apple Watch if it is lost or stolen) may also be enabled:
About Activation Lock on your Apple Watch - Apple Support
If Activation Lock is enabled:
You will be prompted for the previous owner's Apple ID and password upon starting to pair the Apple Watch to your own iPhone:
Ask your friend to enter her Apple ID and password on your iPhone when prompted:
If it is not convenient for your friend to assist you in person:
As your friend no longer has a working iPhone, ask her to follow these steps to unpair the Apple watch and also to turn off Activation Lock, enabling you to pair it to your own iPhone under your own Apple ID:
If she has already taken those or other steps that should have removed Activation Lock, then it may help if you follow these steps:
On your iPhone: close the Watch app:
Restart both your iPhone and Apple Watch, turning both off together, then restarting your iPhone first:
Re-try pairing and setting up the Apple Watch:
If the Apple Watch then remains locked by Activation Lock, either:
Ask your friend to accompany you and the Apple Watch to a Genius Bar appointment, taking along her original proof of purchase for the watch.
Or ask your friend to contact Apple Support and explain that she has been unable to remove Activation Lock from an Apple Watch that she has sold:
How can i unpair my watch from a phone that’s broken?
