Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I get the congratulations your a winner pop up to stop?

When I get on the internet I’m always getting the congratulations pop up. I’ve tried deleting the history and data in the settings app and still happens. I’m stuck.

Posted on Oct 25, 2017 12:33 PM

Reply
Question marked as Best reply

Posted on Dec 28, 2017 7:20 AM

What a useless answer.... you advised she do exactly what she had already done. The original question was posted because your advised solution wasn’t working. I have the same problem and have closed and erased as you’ve prescribed several times before coming here. Please provide a real answer this time.

7 replies
Question marked as Best reply

Dec 28, 2017 7:20 AM in response to Rysz

What a useless answer.... you advised she do exactly what she had already done. The original question was posted because your advised solution wasn’t working. I have the same problem and have closed and erased as you’ve prescribed several times before coming here. Please provide a real answer this time.

Dec 28, 2017 6:56 PM in response to MrKofC

I need the answer to this question also. Since the latest update to my iPhone and iPad I have had this problem and it just will not go away. I have done the recommended closing of the app. Double tapping home button and swiping it out of opened apps. Going to settings and clearing cookies and data. I have pop up block on and i still get this annoying pop up. It is driving me crazy. I keep getting one that says congrats amazon customer.....

why is there no real way to prevent this?

Dec 28, 2017 7:48 PM in response to cgardenier3

I found something that helped me but I don't think it is a blanket fix for the issue. I found a YouTube video that showed how clearing the history doesn't work at preventing the pop-up, but you can set up a restriction so that your phone never goes to that website and that has helped me. The other problem with that is mine was routing me to several websites. I restricted each one and it has helped. Here is the YouTube video: How to remove malware / Virus from iPad iPhone Safari - YouTube


Here are the instructions if you don't want to watch the video:

Settings > General > Restrictions > Enter your code (If you don't remember ever setting one up, try a four digit lock code you used in the past, that worked for me.) > Websites > Click on Limit Adult Content > and then under the Never Allow section at the bottom click Add a Website > Enter the websites that the blasted pop-up is routing you to.


Voila! I hope this helps others! I hope Apple gets to the bottom of this soon as it is clearly people taking advantage of a weakness in the system.

How do I get the congratulations your a winner pop up to stop?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.