Last year I ordered an iMac and I received it with no problem. But this month I ordered a lighting to usb cable and they FEDEX could not deliver it because of my address. I used the same address for both orders. Please I need suggestions.

Leslie,

We are all end users like you. If you purchased the cable directly from Apple's online store, give them a call and see if they can help provide some direction. You may find the information below useful if you are in the USA. If you are outside the USA, go to www.apple.com, scroll to the bottom of the webpage and click the Contact Apple link in the bottom right of the display.

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online, chat, or call (800) MY–APPLE (800–692–7753), 7 days a week from 7:00 a.m. to 11:00 p.m. Central time.

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753, 7 days a week from 7:00 a.m. to 11:00 p.m. Central time.

It sounds like you need to pull up your order info on the website and confirm that everything is correct including the zip code, apartment number (if applicable). If the package is already in transit and FedEx notified your that they are unable to deliver it then it may simply be the result of a shipping label that was damaged in transit. On a couple of occasions I've had FedEx hold my package at their local depot and I drive down there to pick it up. All that is needed is a racking number and proof of identity. You can also contact Apple to verify the shipping information used when you placed the order.

I think you have to talk to FEDEX!