Mail Drop Stuck in Outbox

A small thing that have been bothering me with Mail Drop since one of the late dot Sierra updates, still present in High Sierra.

It have always worked flawless for me to send bigger attachments with Mail Drop.

And it still does, but now after I have sent an email, and this seams to happen most of the times when the attachment is 2-5gb, it ends up in the outbox.

It is also in the "sent" folder, but when I try to remove the email from the outbox it eats my cpu and memory for a while and moves it to trash in a sub folder "on my mac".


Have made a clean install on different macs, with different imap accounts and it still happens.

Just recently macOS ran out of RAM when I tried moving the sent email that was left in the outbox.


Anyone with any ideas?


Tried on MBP 2017, MBP mid 2012 and on Sierra and High Sierra

MacBook Pro (15-inch, 2017), macOS High Sierra (10.13)

Posted on Oct 26, 2017 3:09 PM

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15 replies

Oct 30, 2017 8:23 AM in response to donkadoo

The outbox is a queue where large files or multiple files queue up to be processed out. It's like a funnel, only so many bits can be sent up the connection at a time so large files and multiple files queue up in the outbox until the line can process them. So it is normal for large files to clear the outbox slower than small files. You also see files backup or become slow processing through the outbox if a node between you and the email server becomes slow for some reason.

Oct 26, 2017 8:52 PM in response to donkadoo

Read this article Add attachments to your emails - Apple Support

You can use Mail Drop to send files that exceed the maximum size allowed by your email account provider. Mail Drop uploads large attachments to iCloud, where they’re encrypted and stored for up to 30 days.

  • If you have an iCloud account and you’re signed in to iCloud when you click Send, Mail automatically sends the attachments using Mail Drop. Mail Drop attachments don’t count against your iCloud storage.
  • If you don’t have an iCloud account, or if you’re not signed in, Mail asks you whether to use Mail Drop (to always use Mail Drop select “Don’t ask again for this account”).

If a recipient uses Mail in OS X v10.10 or later, the attachments are included in your message. For other recipients, your message includes links for downloading the attachments, and their expiration date.

You can turn Mail Drop on or off for an account. Choose Mail > Preferences, click Accounts, select the account, click Advanced, then select or deselect “Send large attachments with Mail Drop.”

Oct 30, 2017 8:28 AM in response to BobTheFisherman

Thx for the fast answers!

I understand that but the email often have been sent like hours ago, I can restart the computer, If I don't remove it manually it wont disappear from the outbox.

And I understand that it might be more to it than my connection to the internet but we are on 1000/1000 mbit here on the office. and 100/100mbit at home.

It was over night from after an update.

Oct 31, 2017 2:33 AM in response to donkadoo

It's possible 10.13.1 will fix this problem. Rumors are it should be soon.


Quit Mail.

Go to your User's Library (see below)

Scroll down to Mail folder

In V5, you'll see several alphanumeric folders. Look in each until you see the Outbox.

Drill down in the Outbox.

The Outbox should just contain info.plist. If you see other folders like this...


User uploaded file


You can check in these folder but they should all be empty. I'm not sure why the Outbox keeps the folder structure for messages because they are never kept in the Outbox. You can delete everything in Data since it should be empty.


This could improve your problem with the large attachements, but I suspect it's a bug in Mail. If it is a bug, you would be better off using DropBox or iCloud to share the files than trying to use Mail Drop.


You should report to Apple if it's not fixed in 10.13.1


BugReporter
http://bugreporter.apple.com

Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account


Mac OS X Feedback (no account needed)

http://www.apple.com/feedback/macosx.html

Oct 31, 2017 2:42 AM in response to dianeoforegon

Thanks dianeoforegon, there was some zip files that I sent last week there.

Yeah sounds like it, it still works ok, the only pain part is removing it.

But turning off wifi or go in and remove them from V5/data sure is a good temp solution.


Thanks for taking the time to answer!


I reportered it in the feedback section, because it has to be a bug, it's been working perfect before.. 🙂


Thanks all for the good suggestions!

Oct 30, 2017 7:44 AM in response to BobTheFisherman

Hmm, I'll try that, but I send a couple of Air Drops that get "stuck" like this a day. So not a permanent solution.

To be clear, it can be deleted it's just that it moves it, and my guess is that it moves it from the server to the local trash on my computer. And thats whats making the CPU throttle (?).

But disconnecting from the wifi might not move it from the server then.


Edit: So turning of the wifi worked, it moved the mail in just a sec and no throttling.

Im starting to think that one solution would be not to sync the outbox, not optimal..

Oct 30, 2017 7:56 AM in response to donkadoo

Why do you want to sync the outbox? The outbox is just a temporary status indicator, nothing is stored there that needs syncing. If you are offline an email may temporarily reside in the outbox but as soon as you connect again the outbox is processed. If you have the sentbox synced then you know the email was sent and you know it went through the outbox.

Oct 30, 2017 8:13 AM in response to BobTheFisherman

Yes! But this is not occasionally, bigger files (1-5gb) tend to get "stuck" there often.

They are sent so there is no problem sending them, but it stays in the outbox as well as the sent folder.


Haven't had a problem with this before some late Sierra update, and I have tested this with several email accounts and computers, so wanted to see if anyone els where having the same problem?

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Mail Drop Stuck in Outbox

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