Why do I now have to tap 'Call Voicemail'?

Question

Level 1

17 points

Why do I now have to tap 'Call Voicemail'?

Hi all,

I have an iPhone 6 updated to iOS 11.0.3 and my carrier is Telstra (Australia).

Since updating to iOS 11, I noticed that the protocol I have to follow to call my Voicemail has changed from one-touch (i.e. just tapping the 'voicemail' logo in the Phone app) to two-touch (i.e. I now have to tap the voicemail logo and then tap 'Call Voicemail').

While not world-ending, this is pretty annoying and I was wondering whether it was a setting that I need to change or if there's something I can do to restore my easier voicemail access?

Any help would be much appreciated.

Thanks,

Nick

iPhone 6, iOS 11.0.3

Posted on Oct 26, 2017 5:30 PM

Reply

Answer 1

Top-ranking reply

Teddy_B

Community Specialist

Oct 27, 2017 7:14 PM in response to manangatang

Hi Nick!

It looks like Visual Voicemail isn't working properly on your iPhone, and I'm happy to help. You can try the troubleshooting steps below:

Get help with Visual Voicemail

If you can't set up Visual Voicemail, contact your carrier to make sure that your plan supports the feature.

If you need help, try these steps. Check your Visual Voicemail after each step:

Try to call someone to check your cellular network connection.

Make sure that you set up your voicemail. To check, dial your phone number from your iPhone.

Call your iPhone from another phone and try to leave yourself a voicemail.

Go to Settings > General > Reset and tap Reset Network Settings.

Set up Visual Voicemail on your iPhone

Thanks for using Apple Support Communities.

Cheers!

Reply

Answer 2

Dec 11, 2017 12:29 PM in response to Teddy_B

I had same issue. I feel pretty stupid, though, because mine was as simple as I had apparently, unintentionally tapped the cellular key from bottom scroll screen. I wouldn’t have even thought to check without your help, though. Thanks!

Reply

Answer 3

manangatang Author

Level 1

17 points

Oct 27, 2017 7:14 PM in response to Teddy_B

Thanks for taking the time to reply.

I have never had Visual Voicemail set up on my iPhone (either before the update to iOS 11 or since), and am not even sure if my carrier will allow me to implement it given I'm on a pre-paid arrangement. As such, I'm not convinced that setting up Visual Voicemail will resolve it.

I'm might try a backup and restore, as I've run out of other ideas!

Thanks again for your time and kind reply.

Reply