Battery Widget Does Not Display AirPods Battery When Apple Watch is Connected

Question

Battery Widget Does Not Display AirPods Battery When Apple Watch is Connected

I have an iPhone 7 Plus running iOS 11.

I also own both the AirPods and an Apple Watch Series 3 running Watch OS4.

I have the battery widget enabled on my iPhone which normally displays my iPhone battery and my Apple Watch battery percentage. When I connect my AirPods and begin to use them, and then try to check the battery in the iPhone battery widget, it will not show. It displays a show more button which when pressed expands the widget space, but instead of displaying the AirPods battery level, it is a blank space. Is there any way I can fix this to be able to have the widget display my AirPods battery level, or is this a software issue?

I have tried many different troubleshooting options, from disconnecting and re-pairing the AirPods to my phone, restarting my phone, restoring and clean installing iOS back on to my phone, and all have not worked. I have also tested with a different pair of AirPods and it shows the same blank space.

I found that when disconnecting my Apple Watch and then attempting to use my AirPods and check the battery level, it will show it. So this seems like the widget is having trouble displaying more than two items?

Has anyone else experienced this issue?

Any suggestions would be appreciated, thanks!

iPhone 7 Plus, iOS 11

Posted on Oct 28, 2017 5:34 PM

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Answer 1

Top-ranking reply

2000CAD

Level 4

1,617 points

Oct 28, 2017 5:36 PM in response to Justin's Apple Support

Hey! Thanks for reaching out. Because you've done all the recommended steps to get rid of potentials bugs but it's still present, I would suggest you contact Apple support directly. They would be in a better position to help you! Follow the link below to learn how.

Contact - Official Apple Support

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Answer 2

zonly1

Level 1

9 points

Nov 17, 2017 7:24 AM in response to Justin's Apple Support

Found a solution for this. I noticed it only happens if you have the battery widget as the first widget. When I moved it to second place, it showed all battery indicators as expected without the cutout that happened before.

Hope this helps.

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Answer 3

Apr 3, 2018 8:16 PM in response to 문현from청주시

Thank you for this response. This actually solved the issue for me! 🙂

I have been using my phone with the font set to the smallest possible size. When I bumped it up to the second smallest size, the airpod battery is now visible in the widget.

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Answer 4

Apr 3, 2018 8:13 PM in response to Justin's Apple Support

In my case, the problem is font size.

if you use a small or large font, it will not be displayed

it is only displayed when use defalut font size

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Answer 5

Nov 17, 2017 10:15 PM in response to zonly1

Nope, it doesn't matter, the problem still exist even when i am moving down the battery widget.

the Airpods battery status appear one the widget only when the case is open, once i close the case and start using the Airpods nothing appear on the widget ( only a blank space ).

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Answer 6

zonly1

Level 1

9 points

Nov 18, 2017 6:38 AM in response to Yazanalramlawi

Ok, I played with it a bit more and here is my experience.

If I have the order of widgets like this:

Weather > Batteries > Favorites - Works

Batteries > Weather > Favorites - Doesn't Work

Weather > Favorites > Batteries - Doesn't Work

Favorites > Batteries > Weather - Works

Favorites > Weather > Batteries - Doesn't Work

Haven't tested further but this bug is very weird and looks like it's a positional issue. Hope 11.2 fixes it cause I prefer it on top.

Btw, I have an iPhone 7 not a Plus.

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Answer 7

Nov 18, 2017 9:29 AM in response to Justin's Apple Support

Hi All,

So I have been troubleshooting this issue with apple. I had mentioned that I had done a restore of my iOS, but when I did it the first time, I immediately restored my iCloud backup onto the phone. I was recommended to try another full restore of iOS, but to instead set up as a new phone (without using a backup), then pair my apple watch and AirPods back to this newly set up device. When I did this, I was able to use the batteries widget to display the battery percentage of all devices. Thus, the issue is most likely within my backup file. The only way I'd be able to fix this issue would be to set up my device as new, without a previous backup. This isnt too bad since I already use iCloud for everything, and also have iCloud Photo Library set up too. So the only thing I would lose is my messages on my phone, and I believe my watch backup. I havent done this yet but theoretically this should fix the battery issue.

Let me know if anyone tries this and it works for them.

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Answer 8

Nov 24, 2017 5:18 AM in response to Justin's Apple Support

i have the new iphone x and the problem still exist even after set it up as a new phone.

i have wasted two hours downloading my apps and music and syncing my photos to find out that the problem still exist. What a SHAME.

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Answer 9

Jan 6, 2018 1:46 AM in response to Justin's Apple Support

I have the same problem on my iPhone 6s when the apple smart battery case is installed, the widget only shows the phone and the case percentage without showing my Apple Watch percentage, it seems like it’s a software issue because before iOS 11 it was showing all three percentages.

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Answer 10

Nov 22, 2017 6:08 PM in response to Justin's Apple Support

Dear, Justin

I had tried this yesterday and It works !!, Thanks you so much

so, I captured a picture to show that it's actually works!!

Running IOS 11.1.2 on iPhone 7 Plus

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Answer 11

Oct 31, 2017 11:11 AM in response to Justin's Apple Support

I have the same exact problem, Iphone 7 plus also

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Answer 12

Oct 31, 2017 11:18 AM in response to Justin's Apple Support

I am having the same problem. Updated to iOS 11.1, still missing the AirPods battery level in battery life widget

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Answer 13

Nov 1, 2017 10:46 AM in response to Justin's Apple Support

Any new updates on how to solve this issue ?

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Answer 14

Nov 5, 2017 9:45 PM in response to Yazanalramlawi

No...

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Answer 15

Nov 19, 2017 6:01 AM in response to Justin's Apple Support

Thanks for your reply, but for me i dont use iCloud and iCloud Photo so i am obligated to return back to my full backup. i think we should get a better solution for this problem.

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