Apple Watch 3 shut down with 37% on battery?

Question

Apple Watch 3 shut down with 37% on battery?

Hello,

I just wanted to report that my new Apple Watch 3 GPS decided to shut down by itself with 37% battery left. I'm not sure why, but it's the first time it has done so. I was raising my wrist to see what time it was and it wasn't responding, so I pressed the crown and nothing. I had to press the power button to see the Apple icon go on and then I noticed it still had 37% battery left. I'm hoping it is a software issue and not related to hardware.

Thanks for reading.

Apple Watch Series 3, watchOS 4, 3.7 GB available out of 8GB total.

Posted on Oct 28, 2017 11:05 PM

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Answer 1

Best reply

Jonathan UK

Level 10

163,775 points

Oct 29, 2017 1:42 AM in response to Mark Yamamoto2

Hi

It is not normal for your Apple Watch to turn off unexpectedly.

Whilst I can't say why that is happening, the following steps may help (check after each before moving on to the next):

If you have not yet done so, update both your iPhone and Apple Watch to the latest software, starting with your iPhone:

Close all apps and restart both your iPhone and your Apple Watch (normally):

Close all open apps on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
Turn both devices off together, then restart them, starting with your iPhone:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

Unpair and re-pair your watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
If the issue persists, consider instead unpairing and setting it up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

Remove apps and watch face complications:

Remove third-party apps from the Dock and/or remove them completely from your watch and then monitor performance after adding them back, one at a time.
- Open apps
Remove watch face complications and monitor performance as you add them back:
- Change the watch face on your Apple Watch - Apple Support

If the issue then persists, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

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Answer 2

angelof

Level 1

23 points

Oct 29, 2017 3:29 AM in response to Mark Yamamoto2

The same thing happened to me yesterday. It shouldn't happen, but it's probably a software issue. I remember this happening on my Series 0 Apple Watch in 2015 and 2016 with some versions of watchOS. There's a bug that will hopefully be fixed. If it starts happening a lot, follow the detailed instructions posted earlier in this thread by Jonathan UK. Hopefully this gets sorted out in watchOS 4.1 because it's annoying for sure.

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