Chassis oxidation on my iPhone 6S #PeelGate

Question

Chassis oxidation on my iPhone 6S #PeelGate

I got in contact with Apple reporting this issue on my iPhone 6S (Protocol 100218162785). This oxidation pattern gets worse every day since I purchased the device. I got in contact with a senior iOS advisor and sent those pictures to him. He forwarded those to Apple's engineering team and they confirmed that it was an "aesthetic situation" (what does that mean????) and that "if my device was still under warranty a repair would be provided without costs". Frankly, why Apple is hiding information from me? I know that many people on the internet got their phones replaced and this "aesthetic situation" is a very obscure term to hide "manufacturing defects" that should be replaced outside warranty with no cost.

With this post I hope to find more iPhone 6S owners and find a course of action.

iPhone 6s, iOS 11.0.3, null

Posted on Oct 29, 2017 8:38 AM

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Answer 1

Oct 29, 2017 2:47 PM in response to Marcos A. Lima F.

Hi

I have had gold iPhone 6s for over 2 years and the case is unmarked perfect

Always kept in a leather double sided case.

Have you took iPhone in the bathroom or left it in a damp place?

Cheers

Brian 🇬-1F1E7;

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Answer 2

Oct 30, 2017 1:34 PM in response to askbarnabas

I did work in an Apple Store until 2016, and when we did say that an issue was a cosmetic one its fix wouldn't be covered by warranty, mainly because it (1) did not affect the performance of the phone and (2) was probably caused by bad use. What I am questioning is why the senior engineering told him that my phone had an "aesthetic situation" that could be covered under warranty? If it was bad use, should not be covered.

I know hundreds of users who got their oxidized 6S iPhones replaced by that issue. But it seems that they recently changed their policy and are not willing to publicly make a recall that would cost them hundreds of millions of dollars.

Thanks!!!

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Answer 3

askbarnabas

Level 10

103,665 points

Oct 29, 2017 2:07 PM in response to Marcos A. Lima F.

Aesthetic means it does not affect the performance of the phone and is only a visual problem.

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Answer 4

Oct 30, 2017 1:37 PM in response to Briansyddall

I didn't dump my phone on water. It's working perfectly. I'm still using it with the original iPhone 6S silicone case that I bought with it since day one.

Looking forward to moving back to UK <3

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