Thunderbolt Display camera freezes during video chat

For what it is worth, I absolutely am running into the same problem. I have no idea why, but I seemed to have found a workaround. I typically have my lid shut on my MacBook Pro, I happened to open it one day and noticed that my video conference came back alive (via the Thunderbolt camera, not the laptop camera).

Hope this helps for a while until a patch is released (though given Apple dropping the Thunderbolt Display from their product line I'm not sure it's going to much prioritization).

I have exactly the same setup and problem. Late 2016 13" MacBook Pro w/ TouchBar connected to a Thunderbolt display via Apple's USB-C to Thunderbolt adapter. Worked perfectly from December 2016 until the High Sierra update a month ago. Now the camera constantly freezes. Killing VDCAssistant will get the camera working again a few minutes, but then it refreezes.

Using the MBP's camera works fine, but I don't use that when at my desk.

Same here. Since 10.13.2 I no longer hit this issue.

Same issue that started with High Sierra running on 2017 13" MacBook Pro with Apple Thunderbolt adapter and Apple Thunderbolt Display. So all Apple stack.

The issue has been here since day 1 of High Sierra. I just came across this thread based on updated search terms... I had been search for things like "High Sierra webex camera freeze". But I can't seem to replicate the behavior with the built-in camera, which lead me to question the Thunderbolt Display itself. And that took me here!

Fingers crossed that somebody will find an answer.

Sounds like i have the same issue.

See if you can recreate the issue on demand the same as i can detailed in my post on the issue:

Thunderbolt Display Camera freezes with High Sierra

Hi all,

Since 10.13.2 i no longer seem to be having this issue.

Anyone else confirm?

Tom

I'm having exactly this issue, with essentially the same setup. I have tried the built in Thunderbolt cable as well as a separate Thunderbolt cable from the MacBook Pro to the back of the display - no improvement. This seemed to start sometime around 10.13.1?

This impacts my ability to video conference, which is essential to my business.

Anyone with a diagnosis or fix?

Same exact issue here! If during hangouts I disable camera and re-enable after ~5 seconds, it works again but only to re-freeze moments later.

I work remote and have the exact same problem here, it's a very frustrating issue.

I'll add my name ... same exact issue.

I am having this exact same issue. Using a MacBook Pro (Retina, 15-inch, Early 2013).

I am having this exact same issue. Using a MacBook Pro (Retina, 15-inch, Mid 2014)