Distortion on the screen, DumpGPURestart

Question

Studio Brand Author

Level 1

4 points

Distortion on the screen, DumpGPURestart

MacBook Pro 15, 2014 year.

Twice during the day I have problem. You can see it on the video shot IMG_1309.MOV

When this happens, many errors appear in the console http://take.ms/jhT2A

DumpGPURestart

com.apple.message.domain: com.apple.crashreporter.writereport.gpuRestart

com.apple.message.signature: Kernel

com.apple.message.signature2: UNBUNDLED ||| kernel ((null))

com.apple.message.signature3: UNKNOWN

com.apple.message.result: noop

com.apple.message.summarize: YES

SenderMachUUID: 158994E5-5B68-3743-A3B6-203327C4AB5B

MacBook Pro (Retina, 15-inch, Mid 2014), macOS Sierra (10.12)

Posted on Oct 30, 2017 2:23 PM

Reply

Answer 1

i_rina

Community Specialist

Oct 31, 2017 2:51 PM in response to Studio Brand

Hello Studio Brand,

Thanks for reaching out to the Apple Support Communities for help with your issues. I recommend starting with running Apple Diagnostics on your device.

This article will assist you: How to use Apple Diagnostics on your Mac

Once the issue occurs, go ahead and run the diagnostics. If any hardware errors are found, have them checked at an Apple Authorized Service Provider or Apple Store. Please make an appointment prior to visiting an Apple Store location. Also, please ensure you follow the steps in this article, under the section near the end titled "Get ready for service" Mac Service and Repair

This link will help you find a service provider in your area: Apple Find Locations

If no hardware error are found, let us know and we can continue troubleshooting this with you. Thanks and have a great day.

Reply

Answer 2

Studio Brand Author

Level 1

4 points

Oct 31, 2017 2:59 PM in response to i_rina

i_rina, thank you. I made diagnostics and no errors found. Moreover, I have already visited Apple Authorized Service Provider. They did a lot of tests and did not find hardware errors. Just advised to reinstall the macos.

Reply