Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: MBilodeau
MBilodeau Author
User level: Level 1
17 points

Safari text is question marks instead of text

Somebody please help me because honestly I don't know what I have to do to get it back.

MacBook (13-inch), iOS 11.0.3

Posted on Oct 31, 2017 3:13 AM

Reply
Question marked as Top-ranking reply
User profile for user: PN2
PN2
User level: Level 4
1,052 points

Posted on Nov 1, 2017 5:03 PM

From Recovery


About macOS Recovery - Apple Support


How to reinstall macOS - Apple Support


but remove cleanmymac first, or erase & install after a suitable backup is secure : ask if it's not clear exactly what to do.


I've just seen your other posts on freezing etc, and wonder if you might have hardware problems, specifically hard drive, or hard drive cable trouble; either of which might cause the file errors noted earlier.


If you can make it 'freeze' to order, open Console app from Applications/Utilities, select error & faults, then see if a bunch of disk0s2 I/O or similar errors crop up. If so, post one or two here.

View in context
18 replies
Question marked as Top-ranking reply
User profile for user: PN2
PN2
User level: Level 4
1,052 points

Nov 1, 2017 5:03 PM in response to MBilodeau

From Recovery


About macOS Recovery - Apple Support


How to reinstall macOS - Apple Support


but remove cleanmymac first, or erase & install after a suitable backup is secure : ask if it's not clear exactly what to do.


I've just seen your other posts on freezing etc, and wonder if you might have hardware problems, specifically hard drive, or hard drive cable trouble; either of which might cause the file errors noted earlier.


If you can make it 'freeze' to order, open Console app from Applications/Utilities, select error & faults, then see if a bunch of disk0s2 I/O or similar errors crop up. If so, post one or two here.

Reply
User profile for user: PN2
PN2
User level: Level 4
1,052 points

Oct 31, 2017 8:15 PM in response to MBilodeau

I see, thanks for the screenshot. It should mean that you don't have any User fonts; but you might use Finder to make sure, by looking in your User/Library/Fonts folder... Select the line of text below, then Ctrl (right or two finger) click it & choose Services - Open from the contextual menu that appears.


~/Library/Fonts


If that Fonts folder is empty, it seems not to be a User font problem :


Check that Safari - Preferences - Advanced - Style Sheet is set to None Selected; then test with any Safari extensions disabled, refreshing the pages to make sure You can do all extensions at once by enabling Safari's Develop menu in Safari - Preferences - Advanced, then selecting Develop - Disable Extensions.


If you still have problems :

Use safe mode to isolate issues with your Mac


If things are normal there, test again after restarting as normal, then consider running & posting the report from http://etrecheck.com/

Reply
User profile for user: MBilodeau
MBilodeau Author
User level: Level 1
17 points

Oct 31, 2017 11:30 PM in response to PN2

This is what the report says about my computer.


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-01 02:29:13

Download EtreCheck from https://etrecheck.com

Runtime: 12:38

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Safari text shows up as question marks


Hardware Information: ⓘ

MacBook Pro (13-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.8 GHz Intel Core i7 (i7-2640M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless:
en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1934


Video Information: ⓘ

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


Disk Information: ⓘ

APPLE HDD HTS541075A9E662 disk0: (750.16 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 749.30 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB


HL-DT-ST DVDRW
GS31N
()


USB Information: ⓘ

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Virtual disks: ⓘ

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 748.93 GB (722.65 GB free)

Physical disk: disk0s2 749.30 GB Online


System Software: ⓘ

macOS High Sierra
10.13 (17A405) - Time since boot: about one hour


Gatekeeper: ⓘ

Mac App Store and identified developers


System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 183 Apple tasks

[running] 96 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 36 Apple tasks

[loaded] 188 Apple tasks

[running] 106 Apple tasks


Launch Agents: ⓘ

[loaded] com.oracle.java.Java-Updater.plist (? a370ab90 72ac4dde - installed 2017-10-19) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-26)

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-03)

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-10-26) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-06-13) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]


User Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-01) [Lookup]


User Login Items: ⓘ

Skype Application

(/Applications/Skype.app)

iTunesHelper Application (Apple, Inc. - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ⓘ

FlashPlayer-10.6: 27.0.0.183 (installed 2017-10-27) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-03)

AdobePDFViewerNPAPI: 15.010.20056 (installed 2015-12-18) [Lookup]

AdobePDFViewer: 15.010.20056 (installed 2015-12-18) [Lookup]

Flash Player: 27.0.0.183 (installed 2017-10-27) [Lookup]

SharePointBrowserPlugin: 14.0.0 (installed 2010-08-25) [Lookup]

Silverlight: 4.0.50401.0 (installed 2016-01-03) [Lookup]

JavaAppletPlugin: Unknown (installed 2017-10-19) Check version


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-10-20) [Lookup]

Java (installed 2017-10-19) [Lookup]


Time Machine: ⓘ

Time Machine not configured!


Top Processes by CPU: ⓘ

93%
kernel_task

65%
mds_stores

52%
mds

31%
Google Chrome Helper

26%
Google Chrome Helper


Top Processes by Memory: ⓘ

424 MB kernel_task

245 MB Google Chrome

226 MB Google Chrome Helper

214 MB Google Chrome Helper

187 MB Google Chrome Helper


Top Processes by Network Use: ⓘ

Input Output Process name

147 KB 112 KB Skype

218 KB 33 KB mDNSResponder

8 KB 5 KB netbiosd

5 KB 4 KB apsd

0 B 72 B SystemUIServer


Top Processes by Energy Use: ⓘ

67.52 mds

50.80 mds_stores

22.80 Google Chrome Helper

19.00 Google Chrome Helper

12.98 Google Chrome


Virtual Memory Information: ⓘ

1020 MB
Available RAM

116 MB Free RAM

3.00 GB
Used RAM

904 MB Cached files

14 MB Swap Used


Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-01 02:16:32 update_dyld_shared_cache Crash [Open]

2017-11-01 01:44:29 mdworker32 Crash [Open]

Cause: dyld: launch, loading dependent libraries

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Dictiona ryServices.framework/Versions/A/DictionaryServices

2017-11-01 01:20:30 Google Chrome.app Crash [Open]

Cause: dyld: launch, loading dependent libraries

/usr/lib/libnetwork.dylib

2017-11-01 01:16:10 Last shutdown cause: 3 - Hard shutdown

2017-11-01 00:06:19 lsd Crash [Open]

Cause: LaunchServices: registering extension point com.apple.textinputmethod-services at URL file:///System/Library/Frameworks/InputMethodKit.framework/

2017-10-31 23:32:56 logd Crash [Open]

2017-10-31 22:05:00 sessionlogoutd Crash [Open]

2017-10-31 09:16:03 mds_stores Crash [Open]

Cause: [0x70000819d000] bad file size: 4096, min size 28758, live.0.indexDates

2017-10-31 08:13:54 com.apple.Safari.History Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSGenericException', reason: '*** Collection <NSConcreteMapTable: 0x7f9963600050> was mutated while being enumerated.'

terminating with uncaught exception of type NSException

abort() called

2017-10-31 08:12:35 Safari.app Hang [Open]

2017-10-31 00:35:07 com.apple.WebKit.Plugin.64 High CPU use [Open] [Details]

2017-10-30 16:52:32 Skype.app High CPU use [Open] [Details]

2017-10-29 20:30:46 Romhustler Crash [Open]

2017-10-29 12:30:46 Finder.app Hang [Open]


Files deleted by EtreCheck: ⓘ

2017-11-01 00:28:55 - ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist - Unknown

2017-11-01 00:28:55 - ~/Library/LaunchAgents/org.hola.vpn.plist - Unknown

2017-11-01 00:29:02 - /Library/LaunchAgents/com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f9 2651fb65e1bf9c8e43c37a23d420d.plist - Unknown

2017-11-01 00:29:02 - /Library/LaunchDaemons/com.adobe.fpsaud.plist - Unknown

2017-11-01 00:29:02 - /Library/LaunchDaemons/pVb1d36Uk0DV9.plist - Unknown


Reply
User profile for user: PN2
PN2
User level: Level 4
1,052 points

Nov 1, 2017 3:06 PM in response to MBilodeau

Normally, assuming that you don't erase before installing, Skype & other application settings/history will be retained, just as they are when updating or even upgrading from say Sierra to High Sierra; but a backup or two is always a good thing to have (essential if something does go wrong).



Skype say the following, which you could test in another user account beforehand.


https://support.skype.com/en/faq/FA10888/how-do-i-manage-my-conversation-history -in-skype-for-macCan I transfer my instant message history from one computer to another?


The last 30 days of your conversation history are stored in the cloud, so you can access it when you’re signed in to Skype on any device.


History older than 30 days is saved on your hard drive, according to your history settings.

You can transfer your history from one computer to another – for example, from a Mac to another Mac, or a Mac to a Windows machine – by copying your Skype Name folder from one computer to another.

To transfer your conversation history:

  1. Open Finder and navigate to ~/Library/Application Support/Skype/.

    The “~” sign means your home folder. To find your home folder, open Finder and in the main menu, select Go > Home or press Command (Apple) + Shift + H keys.

  2. Copy the folder that has your Skype Name, and save it to an external media device.
  3. On your new computer, install and sign in to Skype so that the necessary folder is created, then sign out of Skype again.
  4. Replace the Skype Name folder with the one that you saved in step 2.
  5. Sign in to Skype. Your chat history will be there when you browse through your conversations.


Reply
User profile for user: PN2
PN2
User level: Level 4
1,052 points

Nov 1, 2017 7:14 AM in response to MBilodeau

Ignoring the question marks for now, there are several diagnostic reports shown with causes usually related to missing or damaged system files. Taken along with the Safe mode difficulty : I would reinstall Mac OS, after making suitable backups, if at all possible.

There's also a new version of Safari : 11.0.1, although Apple (for now) show it as 11.1 on their website, & 11.0.1 in App Store.


com.macpaw.CleanMyMac3.Agent.plist : etrecheck has removed some of this menace, but there's more : How to uninstall CleanMyMac 3 then reinstall Mac OS



Back to the font problem :

Until or if Safe mode is useable, and assuming style sheet/safari extensions drew a blank; and noting the Safari History crash... I'd try Safari - History - Clear History (after copying or bookmarking anything vital to keep)n then restarting the computer.


There are several Safari & Font related cache files within the User Library, & in a hidden folder which I hesitate at pointing you towards, since I don't yet have High Sierra to confirm the paths : I'm sure that someone else here will chime in with that information.


Extending dominic23's earlier suggestion : selecting every font (edit - Select All) in Font Book & choosing File - Validate Fonts can't hurt : but don't ignore the reinstall.

Reply

Safari text is question marks instead of text

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up