Level 1

26 points

iOS podcasts app "can't connect right now."

As the title says; In the Browse and Search tab I only get this message. Plus a "Retry" button that I pressed a thousand times with no effect.

All other network connections on the device work so far.

I already tried these:

Restarted the device several times.

Removed / reinstalled the Podcasts app 3 times.

Apple ID sign out / sign in (this solved another problem concerning Keychain syncing)

I know what's next, but I'm not really in the mood to reset and reinstall the device completely just because of this...

iPhone SE, iOS 11

Posted on Nov 1, 2017 12:54 AM

Top-ranking reply

MischaS

Level 1

15 points

Posted on Feb 7, 2018 2:32 AM

I just had a 70 minutes phone call with Apple support and it seems that they are aware of this issue. It has something to do with the Swiss App Store marketplace. When I sign in with a different Apple ID that is connected to the German App Store, the Podcasts app works fine.

They have added me to that specific issue ticket / internal knowledge base article and I will get notified in case they found a solution to this.

Regards

Mischa

View in context

47 replies

Mar 25, 2018 3:00 PM in response to trikrich

Am having exact same issue on iPhone 6 Plus, Am getting same Can’t Connect Right Now message with non-functioning Retry button, Have tried 16 Times already, Disabled phone from WiFi then re-connected it, No Dice there, Restarting phone is completely ineffective as well, I think I’m gonna try the Overcast app, That might work a lot better, I don’t know.

T-J-N

Level 1

13 points

Nov 1, 2017 1:07 AM in response to trikrich

I have the same issue since at least beginning of October. I went to the extreme and reset an iPhone completely, to no avail. I have also tried different Apple-IDs and different mobile and wifi networks. Also, no improvement.

I suspect this is an issue on the server-side that‘s somehow related to the country or the Apple ID. I am located in Switzerland.

Jan 2, 2018 10:46 PM in response to trikrich

I’m having the same problem and I live in Canada.

mgoi

Level 1

14 points

Jan 4, 2018 5:13 PM in response to trikrich

Same problem, in both of my locations (Japan and Hong Kong)

Jan 5, 2018 8:17 PM in response to trikrich

I’m having the same problem. I’m in California!

Jan 7, 2018 9:25 PM in response to T-J-N

"I am located in Switzerland". Me Too

My Apple ID and the Apple ID of my wife have the same issue.

Jan 10, 2018 3:10 AM in response to trikrich

Me too. Same problem in Hong Kong ... can’t search anything using podcast on iPhone 7 with iOS 11...

Jan 10, 2018 5:43 AM in response to T-J-N

Same problem too. Also located in Switzerland. No help so far.

Jan 18, 2018 1:07 PM in response to trikrich

I have this problem, too. I'm in Oregon, USA. About to give up on the podcast app.

Jan 18, 2018 4:08 PM in response to mgoi

I have encountered the exact same issues (HK and JP)

Jan 21, 2018 1:29 AM in response to trikrich

Same issue, also from Switzerland

luigi261

Level 1

4 points

Jan 21, 2018 8:47 AM in response to valvonzürich

Same issue, from Italy

Jan 25, 2018 5:08 PM in response to luigi261

Really surprise the issue still not fixed yet >_<

MischaS

Level 1

15 points

Jan 26, 2018 10:06 PM in response to trikrich

Same issue here - located in Switzerland, iOS 11.2

Feb 3, 2018 2:28 PM in response to MischaS

Same here for months .. iphone8, 11.2.5 in switzerland

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iOS podcasts app "can't connect right now."