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icloud mail

I am operating Windows 10. The icloud mail account I set up with outlook can not send or receive mail. I continue to get a message " " Enter your username and Password for following server po1-imap.mail.me.com". I am CERTAIN the correct username and PW I enter is correct but I continue to get the message. I have tried deleting the mail account and then adding it back in. I have tried to manage and fix the mail account in control panel... this does not work. I have two other mail accounts ( non icloud) that work fine.

Can someone help me?

Thanks in Advance

iPad, Windows 10, Internet Explorer 11.0

Posted on Nov 1, 2017 10:30 AM

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Nov 1, 2017 3:27 PM in response to Don124

Well, I have turned ON the two factor Authentication on my iPhone SE. Once this was done I got a screen showing that feature to be on with my trusted phone number. There is a "get verification code" option which gives me a different six digit code sent to the trusted phone Number every time I click on it. At this point I'm stuck, because I don't know how/where to use the code to get the "app specific password" you mentioned . I guess my question now is " How do I use the code(s) to generate the "App specific password" that I need to type into the recurring box mentioned before? I have tried using the code as the password to no avail. Strange that I can still access all my icloud data on icloud.com using the password I've always used but no luck on icloud mail. I signed out of icloud on my phone and had to use my old PW AND my phone unlock code to sign back in to icloud. The using App-specific password link ( repeated below for reference) does not help me since my phone screen does not have an option to "click generate password below App- specific Passwords". It only has the "get verification code" option. For me the code(s) do nothing. What am I missing here?

Thanks for sticking with me on this!


With two-factor authentication, you need an app-specific password to sign in to your account using third-party apps or services such as email, contacts, or calendar apps not provided by Apple. Follow these steps to generate an app-specific password:

  1. Sign in to your Apple ID account page.
  2. Click Generate Password below App-Specific Passwords.
  3. Follow the steps on your screen.

After you generate your app-specific password, enter or paste it into the password field of the app as you would normally.

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Nov 3, 2017 6:33 AM in response to Don124

OK, so you don't want the "Get Verification Code". With 2FA, you will be asked to supply a verification code if you sign into your Apple ID or iCloud account after completely signing out, signing in on a new computer or device, that sort of thing. The Get Verification Code is a tool you can use if you did not receive the one that should be automatically generated. Also, before I post the screenshot that shows you where the App-specific password generator is, I just wanted to caution you to be sure to put in one or more Trusted Phone Numbers on that Apple ID as well. The Trusted Phone numbers can be any number where you can receive an SMS message or a phone call. So, you can put in the number of a landline. It could be your Mom's landline phone number. Any number that you have access to either directly or via your trusted Mom 🙂


But be sure to have enough Trusted Phone Numbers so you will be able to get that Verification Code if you need it. Recovering your Apple ID after forgetting your password and also not being able to get a Verification Code is a rather long and painful process from the reports I've seen!


So, here's your Apple ID page when you go to it via a browser on a computer, and the two pop-ups that come up:


User uploaded file

User uploaded file

User uploaded file

So, as you can see above, once you click on the Generate Password, it then asks you to make up a label (not sure why since you can't go back and see a list of them, but oh well. Once you create the label, it will then generate the App-specific password for you. Since you can copy and paste it into the password field, the dashes should be included if you decide to type it in yourself. When I had to generate and use these way back when you had to use them for FaceTime and Messages sign in, I used to copy and paste them to my Notes app on my Mac, then I could copy and paste them from the Notes app on my iOS device since it would be sync'd.


Hope that helps.


Cheers,


GB

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Nov 1, 2017 1:18 PM in response to Don124

Well, if you can sign that same Apple ID and password into iCloud.com, then that ensures that they are correct.


But, I missed the Outlook part in your original post. The reason you are getting that message is because you must use an App-specific password if you are signing into a 3rd party service that uses iCloud or Apple ID info. You need to have Two-Factor Authentication in order to set up the App-specific password. Once you generate the App-specific password, you would type that password into the password box instead of your regular Apple ID password.


Two-factor authentication for Apple ID - Apple Support


Using app-specific passwords - Apple Support


Cheers,



GB

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Nov 1, 2017 10:48 AM in response to gail from maine

Tx for response.Not sure I understand your question. Using the same username and PW I can access all photos, contacts, calender, etc using icloud.com on my PC no problem. The problem is an icloud E mail account I set up in outlook mail. The other two E mail account setup in outlook mail work fine with their respective username and PW. Does this clarify for you?

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icloud mail

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